DEALER-FX

80 Tiverton Court, Suite 500
Markham,  ON 
Canada
877-493-0039
877-493-0039
http://www.dealer-fx.com
  • Booth: 2272C


DEALER-FX | THE BEST EXPERIENCE. PERIOD.

Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency, and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,000 dealership clients. 


 Videos

Why ONE Platform from Dealer-FX

 Show Specials


 Press Releases

  • Dealer-FX and OpenEdge Release EasyPay, the Convenient Mobile Solution for Frictionless Service Payments
    Allows Customers to Review and Pay Service Invoices From Any Mobile Device
    or Desktop

    Toronto and Detroit, February 28, 2018 – Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, and payments technology developer, OpenEdge, announced the release of EasyPay. A payment platform that gives dealers advanced invoicing and payment capabilities, EasyPay lets customers receive, inspect and pay their service invoices on their mobile phones, on a desktop and on the service advisor’s tablet. Customers no longer have to wait in line at the dealer’s cashier window to pay their bill.

    “EasyPay gives our dealers a critical tool they can use to deliver a true Digital Retail Experience,” said Gary Kalk, President and CEO of Dealer-FX. “Once they use it, customers cannot imagine going back to standing in line for the cashier. It brings paying your service bill into the 21st century.”

    How it Works: Digital Payment Experience

    With EasyPay, service advisors can text or email invoices to customers, making payment from any device incredibly fast and convenient. The advisor sends the invoice through the Service Dashboard, which also tracks payment status. It gives dealers the ability to offer convenient vehicle pickup options, including express and after hours. EasyPay’s features make it flexible enough for any dealership:

    • Mobile payments (from the customer’s home or from the service lane)
    • Quick pay and detailed invoicing with line item pricing and partial payment accounting
    • Acceptance of all major credit cards and debit cards
    • The most cost-effective solution available - no additional fees incurred beyond current merchant services
    • EdgeShield advanced security utilizing encryption, tokenization and full PCI compliance

    “OpenEdge is pleased to integrate our convenient, secure payment technologies into EasyPay,” added OpenEdge President, Robert Cortopassi. “Our partnership with Dealer-FX adds another level of customer convenience to this highly functional service management platform.”

    EasyPay is included with Dealer-FX’s ONE Platform at no additional cost.

    About Dealer-FX
    Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

    Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

    Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

    Contact:
    David Sturtz, Chief Marketing Officer
    (877) 493-0039 x216
    pr@dealer-fx.com 

    About OpenEdge
    OpenEdge helps software developers and businesses succeed by delivering secure and personalized payment solutions. As the integrated payments division of Global Payments, OpenEdge is driving innovation – adapting, scaling and simplifying how payments are processed, across platforms and points-of-interaction, in an increasingly complex landscape. OpenEdge serves more than 2,000 technology partners across 60 industry verticals throughout the United States and Canada. Learn more at
    www.openedgepay.com.

    Contact:
    Richard Livingston, Director of Marketing
    (919) 463-7632
    Richard.livingston@openedgepay.com

    # # #

  • Dealer-FX Releases Customer Connect 3.0, Enabling Dealer BDCs to Utilize Text, Email and Phone to Drive Effective Outbound Campaigns and Customer Communications

    Transforms BDCs Into Powerful Retention, Efficiency And Profit Drivers

    Toronto and Detroit, March 7, 2018 – Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, announced the release of Customer Connect 3.0, an enhanced, innovative and powerful BDC communication tool for dealers. As dealers increasingly utilize business development centers (BDCs) to interface with customers, Customer Connect gives agents valuable new capabilities to improve the customer experience and drive cost efficiencies. It controls all inbound and outbound communications via text, phone, and email, aligning message delivery with customer preferences to provide a frictionless experience.

    Powerful Customer Retention Tool

    Customer Connect runs targeted campaigns designed to reach the right customers with the right message at the right time. It includes BDC Accelerator®, a sophisticated auto dialer that greatly improves agent efficiency. BDC Accelerator automatically dials each contact. If voicemail picks up, a single click leaves a professional pre-recorded voicemail while the agent calls the next contact. It can also run personalized text and email campaigns. Customer Connect generates targeted outbound campaign lists and call scripts for all of the following campaign types:

    • Recalls and software updates
    • Declined and deferred services
    • Lost souls and potentially lost customers
    • Missed appointment reminders and follow-ups
    • Overdue for service reminders
    • Special and seasonal offers

    Efficiency, Profit and Customer Experience Driver

    Customer Connect expands the capabilities of the BDC by linking directly to the Service Dashboard, giving agents access to real-time information that only service advisors previously had. It frees advisors to spend less time answering vehicle status questions and more time serving customers in the dealership. Since BDC agents are almost always available, customers don’t play phone tag with advisors or wait on hold for information, improving their experience. Customer Connect lets BDC agents engage with customers in multiple ways:

    • Provide vehicle status updates and promise times
    • Have text conversations with both customers and advisors
    • Provide information about outstanding recalls and software updates
    • Make and change service appointments
    • Answer questions about factory and dealer recommended maintenance

    “We are extremely excited to offer our dealers a product with so many valuable capabilities,” said Gary Kalk, President and CEO of Dealer-FX. “Customer Connect takes the dealership BDC to a whole new level, using every communication channel and reason to connect with customers to drive retention, revenue, improved efficiency and a seamless customer experience. It also provides a simple and easy solution for dealers to communicate with their customers.”

    Customer Connect is included with Dealer-FX’s ONE Platform at no additional cost. As with the entire set of ONE Platform solutions, Customer Connect uses certified, bi-directional integration with the DMS and leading third parties, and shares data across all of its solutions. It also includes comprehensive reporting and analytics at the customer, campaign and agent levels, helping dealers utilize their resources most effectively to grow revenue and profits.

    About Dealer-FX

    Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

    Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

    Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

    Contact:

    David Sturtz, Chief Marketing Officer
    (877) 493-0039 x216
    pr@dealer-fx.com

    ###

  • The Service Dashboard Provides Real-Time Status Of Every Vehicle At Every Stage of Service

    Toronto, ON and Detroit, MI, March 14, 2018 – Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, is announcing the release of the Service Dashboard, the industry’s only real-time department management, status and communication tool. Today’s customers want to know exactly where their vehicle is within the service process and when it will be ready for pick-up. The Service Dashboard enables dealers to consistently meet that expectation.

    The Service Dashboard, formerly known as the Dynamic Route Sheet, automatically collects data in real-time from the DMS and the other components of ONE Platform to provide a complete view of all activity within the department. It tracks every vehicle at every stage of the service process, alerting advisors to potential bottlenecks and letting them communicate via text with both employees and customers. It’s the central hub, the screen where department employees spend much of their time including starting new tasks, and the Single Source of Truth for the dealership service department.

    “The Service Dashboard gives dealers an unprecedented level of visibility and control over the entire service department,” said Gary Kalk, President and CEO of Dealer-FX. “Dealers can now manage every aspect of their people and processes and can identify the sources of delays and inefficiencies that cost time and money. Service Dashboard makes it easy to manage capacity, boost throughput and drive both customer satisfaction and profitability higher. It changes the game.”

    Total Visibility, Complete Control

    The Service Dashboard allows dealers to manage the service department and track the progress of every vehicle through the shop from before the write up to delivery. It ensures greeters, advisors, parts clerks and technicians are more effective than ever. Because it’s automated, advisors don’t spend time filling out route sheets and service managers can quickly see all shop activity at any point in the day. Advisors, technicians, managers and parts clerks can easily communicate with each other without leaving their workstations, keeping everyone more customer-focused and productive. All internal and customer communications are associated with a VIN, so the tool maintains a complete record of every message, recommendation and response – ‘who said what’ is never in question.

    Focuses Attention for the Greatest Impact

    A unique feature of the Service Dashboard is the Opportunities tab, which allows users to identify potentially problematic vehicles, including those falling behind the timeline needed to meet the promise time, or those not meeting the quarter-time needed to complete the vehicle inspection. It also highlights missed appointments, vehicles ready for delivery, those not delivered and more. Managers can focus on the areas of greatest impact and minimize attention paid to vehicles not needing help.

    Single Source of Truth

    The Service Dashboard is feature-rich, able to handle the demands of the largest and most complex dealerships:

    • Quickly identify potential roadblocks so service managers can keep jobs on track to meet customer expectations
    • Send technician recommendations to customers using Digital MPI, the most convenient mobile approval tool available
    • Alert employees when promise time and quarter-time targets are at risk
    • Send invoices and receive payment via EasyPay
    • Send and receive texts with customers and department employees, keeping a VIN-level record of all communication in an easily accessible journal
    • Automatically see all of the day’s appointments including transportation options and unfinished carry over work
    • Access the entire vehicle history with every document associated with a VIN, including pre-writes, menus, inspection results and ROs from work completed
    • View an up-to-the-minute timeline of the service process, with timestamps marking the completion of each step for every vehicle
    • Customize the display of the Service Dashboard to suit each user’s needs

    The Service Dashboard is included with ONE Platform at no additional cost. As with the entire set of ONE Platform solutions, Service Dashboard relies on certified, bi-directional integration with the DMS and leading third parties, and shares data across all ONE Platform solutions.

    ###

    About Dealer-FX

    Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

    Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

    Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit dealer-fx.com, or connect on Facebook, Twitter and LinkedIn.

    Contact:
    David Sturtz, Chief Marketing Officer
    (877) 493-0039 x216
    pr@dealer-fx.com

  • ONE Platform Lets Dealers Deliver an Exceptional Service Experience and Improve Customer Retention

    Toronto, March 21, 2018 – Dealer-FX, the leading Customer Experience Management provider for automotive OEMs and their retailers, today announced that it has been selected as the exclusive provider of Digital Aftersales applications for Mitsubishi Motors North America, Inc., (MMNA). By adopting Dealer-FX’s ONE Platform, customized and branded MICAR for Mitsubishi, MMNA’s dealerships in the U.S. will have the digital technology needed to deliver an exceptional retail experience and improve customer retention.

    “MMNA is giving its dealers access to the very best technology solutions and processes so they can deliver an exceptional experience to their customers,” said Mark Chaffin, Vice President, Fixed Operations at MMNA. “MICAR integrates VIN-specific factory recommendations and vehicle data into all communication touch points. Customers will get the information they need to make informed decisions about their vehicles, all presented via a seamless digital experience. Dealer-FX has proven that it can improve both customer satisfaction and dealer financial performance and that it is the right partner to drive this advanced service and communication approach throughout our network.”

    The Digital Retail Experience

    With Dealer-FX’s ONE Platform, dealership customers will get the best digital retail experience available. From the initial service notification via text or email, through convenient mobile and online scheduling, as well as effective ongoing communication during the service visit, they’ll know exactly what their vehicle needs and can make selections with a tap of a button. Customers can:

    • Select appointment times, transportation options and preferred service advisors
    • Sync appointments to personal calendars, and receive text and email reminders
    • Be greeted by an Advisor on a tablet that allows them to check-in, confirm & approve initial services via e-signature
    • Remotely view and respond to Multipoint Inspection results, including images/video of the customer’s worn parts and marketing outlining the value of the recommended repairs
    • Quickly choose which repair recommendations to accept and purchase through Dealer-FX’s Digital MPI and electronic payments module, Easy Pay

    How it Works – ONE Platform drives Business Intelligence

    By tracking and facilitating every step of the aftersales process, from the items selected by a customer during scheduling, to being greeted on the service drive by an advisor using a tablet-based check-in with walkaround inspection, to communication of VIN-specific OEM data such as recalls and warranty information, and the subsequent process of conducting a multipoint inspection and communicating results to the customer on their mobile device, MICAR helps drive service efficiency by eliminating phone tag and dealer staff waiting for customer approvals. The data automatically gathered from the system helps managers, advisors and technicians identify areas of opportunity for service sales growth and to improve customer satisfaction.

    Strong Financial Results

    Dealerships using ONE Platform have achieved impressive results:

    • $97 increase in $/VIN
    • 24% increase in parts and service revenue
    • 93% increase in factory required maintenance penetration

    “We are delighted that Mitsubishi Motors North America shares our passion for delivering an exceptional customer experience and has selected Dealer-FX as its technology partner.” said Dealer-FX President & CEO, Gary Kalk. “Our goal is to enable MMNA’s dealers to meet the rising bar of customer expectations to both grow and retain their business.”

    ONE Platform and MICAR connect with dealerships via certified, bi-directional integration with 19 DMS vendors as well as several leading third-party application providers.

    ###

    About Dealer-FX

    Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

    Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

    Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi Motors and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit dealer-fx.com, or connect on FacebookTwitter and LinkedIn.

  • ONE Platform gives GM dealers an industry-leading scheduling and tablet service drive solution

    Toronto, May 14, 2018 – Dealer-FX, the leading Customer Experience Management provider
    for automotive OEMs and their retailers, today announced that it has been selected as a
    participating vendor in GM’s PASE program. By adopting Dealer-FX’s ONE Platform, including
    tablet check-in and mobile service scheduling, GM dealerships can deliver the industry’s best
    digital service experience, one enhanced by integration with 18 leading DMS vendors and GM
    data integration.

    “It’s clear that General Motors shares our vision for delivering an exceptional dealer service
    experience and we are delighted to participate in the PASE program.” said Dealer-FX President
    & CEO, Gary Kalk. “With more than 2,500 successful dealer clients, we know ONE Platform will
    substantially improve its dealers’ menu and inspection usage, parts sales, CSI and customer
    retention while giving its customer the best experience available.”

    The Digital Service Experience
    With Dealer-FX’s ONE Platform, customers can easily schedule 24/7 from any connected device,
    including laptops, tablets and mobile phones, with just a few taps. Dealers get a powerful
    management tool, the Appointment Ledger, which lets service managers and BDC agents
    manage traffic flow in the service lane, reducing rush and lull periods.

    Upon arrival at the dealership, an advisor using Advisor Check-In, the industry’s leading tablet-
    based check-in tool, will quickly identify the customer and their vehicle, present a VIN-specific
    factory service menu with dealer pricing, and then conduct a digital walk around to identify
    issues and record dents and scratches.

    While still at the vehicle with the customer, the advisor will address outstanding recalls and
    software updates, offer service contracts and a wide assortment of tires before setting a
    promise time and arranging transportation. Customers get a fast, transparent and seamless
    experience that drives factory maintenance penetration and customer pay sales.

    ONE Integrated Platform
    Advisor Check-In, Online & Mobile Scheduling and DMS integrations are all components of ONE
    Platform, comprised of eight solutions that expertly manage the entire service process. GM
    dealers who enroll with Dealer-FX will receive the Schedule, Check-In, Inspect, Check-Out,
    Customer Connect and Service Dashboard, the Single Source of Truth, and can also select
    optional solutions including Connect and Retain digital marketing programs.

    About Dealer-FX
    Dealer-FX is transforming how millions of consumers interact with automotive brands and their
    retailers. Our customer experience management platform uses advanced data analysis and
    mobile applications to deliver convenience, transparency and trust to consumers, and increased
    efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is
    backed by the strength and resources of HGGC.

    Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with
    the Service Dashboard, manage the entire service experience from initial contact through drive-
    off and to next visit. It delivers the best dealer service experience. Period.

    Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti,
    Toyota, Lexus, Audi, VW, Mitsubishi Motors and several other OEMs in the US and Canada, is a
    participant in GM’s PASE program and has more than 2,500 dealership clients. Dealer-FX is
    based in Toronto, ON. For more information please visit dealer-fx.com, or connect on FacebookTwitter and LinkedIn.


 Products

  • SERVICE DASHBOARD
    View the progress of every vehicle at every stage of service - your Single Source of Truth.
    ...

    • Access all applications and manage all internal and customer communications in  one place
    • Identify risks to a vehicle's promise time and quarter time
    • Ensure expectations are clearly set and updated in real-time
    • Improve capacity utilization, promise time accuracy, department throughput and efficiency
  • CONNECT
    Reach your customers on their terms....

    • Connect includes a series of campaigns designed to drive more opportunities into your service department and increase your service and parts revenue. This is achieved by:
      • Highlight current promotions & seasonal offers
      • Convert more customers to schedule their service online
      • Bring back customers to complete services they decline
      • Encourage appointments during off-peak times and working to capacity
  • SCHEDULE
    Getting your customer into the service lane is no easy task. You need to give them a simple and convenient way to schedule an appointment....

    • Customers can book online, in-dealership and via BDC scheduling
    • Identify outstanding recalls
    • Comprehensive appointment management and tracking
    • Advanced shop loading and capacity management with seamless DMS integration
    • Drives increases in show rates, revenue and retention
    • Integration with OEM systems
  • CHECK-IN
    Meet your customers on the service drive and deliver a convenient, confidence-inspiring experience...

    • Convenient vehicle data access drives VIN- specific menus, recalls and updates
    • Digital walk around with Dealer Tire integration
    • Proven to improve CSI, maintenance penetration, $/RO and service drive efficiency
    • OEM data at your fingertips
  • INSPECT
    Inspect gives technicians a single interface to conduct thorough inspections and view all customer concerns, VIN-specific factory scheduled maintenance and dealer recommended services....

    • Most convenient multi-point inspection available
    • Integrates advisor notes and customer concerns
    • Digital MPI shares results and recommendations via the customer’s mobile device
    • Rapid customer approvals increase throughput, shop capacity and profits
  • CHECK-OUT
    With our checkout tool, we’ve already reduced that stress by being transparent about costs up front and engaging your customer in the process all along the way....

    • Deliver convenience by accepting customer payments on the tablet, in the service drive and online
      with EasyPay
    • Set future expectations by presenting the vehicle’s factory maintenance roadmap and booking the next appointment
  • RETAIN
    Delivering a consistently transparent and delightful experience is the best customer retention method available....

  • Retain features campaigns designed to keep customers loyal to your service department through a combination of timely outreach and consistent follow-up.  This is achieved through:

    • Formal introduction into the after-sales experience, highlighting services & amenities
    • Proactive outreach to remind customers to schedule service prior to their estimated due date & follow-up for customers who don’t return
    • Timely communication with customers who miss appointments to encourage rescheduling
  • PROCESS CONSULTING AND SUPPORT
    Process Consulting and Support represents our unwavering commitment to our clients’ success....

  • Our dedicated team of Process Consultants is The Gold Standard when it comes to your deployment experience. With more than 2,000 installations to our credit, we’ve gotten pretty good at this (and it won’t cost you any extra).

  • ONE Platform
    ONE Platform’s 7 solutions seamlessly integrate with your DMS, giving your dealership real-time access to critical data and the most advanced analytics in the industry....

  • We built every component of the platform to work together so we could offer one integrated and seamless solution that provides real-time views of every vehicle and process. It ensures your dealership is in control of cycle time, productivity and the entire customer experience.

    THE BEST EXPERIENCE. PERIOD.

    The 7 solutions ensure every customer touch point is accurate, convenient and professional, while providing your retail location with the most advanced data analytics in the industry.

 Additional Info

This company does business in International markets.
Yes

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