By automatically “mining” data from your current dealer business system or through the VIBE interface, ServicePoint allows your service management team to see the status of all repair orders and any comments your staff or customers have made to each repair order.
From Repair Order creation to Repair Order close, ServicePoint allows your service personnel to manage the entire service event with ease. ServicePoint enables you to easily monitor and quickly communicate the information to customers in intuitive, easy to use views.
Whether your needs are scheduling of appointments or technicians to jobs, ServicePoint’s Scheduler and Tech Queue provides dynamic views and simplify the process of loading the shop efficiently.
ServicePoint provides dynamic display views for technicians and customers. Within your service shop and customer lounge, anyone can monitor the status or jobs.
ServicePoint’s Shop Pad view gives your service writer’s unlimited and previously unavailable views of all Repair Orders to provide quick, accurate communication with customers. Whether they are looking for comments, attachments or technician notes, all is available at their fingertips.
ServicePoint’s Technician Timeclock view gives your technicians the ability to view their assigned jobs, prior unit history of the unit and the ability to order parts without ever leaving the bay.