Only Total Track allows you to record, analyze and act on every inbound and outbound call in real time. Total Track can analyze every call simultaneously and only routes the “important calls” based on key words that you define with our advanced artificial intelligence (AI) algorithms. This allows you to be proactive and rescue sales and resolve conflicts before your customers disconnects.
ARTIFICIAL INTELLIGENCE (AI)
Key Word Spotting
Automatically detects spoken words
and phrases in live conversations
and converts to text.
Alerts let you know instantly when a
call is going badly or if a key word or
phrase has been detected.
Live Text Call Monitoring
View or listen in on any call in progress with automatic key word or phrase highlighting.
Proactive customer service. Return
calls after the customer hangs up
from being on hold too long.
Calls are automatically tagged according to their content.
Calls can be graded and used for learning and assessment.
Automatic detection of appointments being made.
Mishandled Call Detection
Be alerted whenever a call is being mishandled.
Missed Opportunity Detection
Know when opportunities are being missed and save them.
RECORDING & MONITORING
Automatically inform the caller that the call is being recorded.
Whisper & Barge
Coach an agent on a live call without the customer hearing.
Recording Kill Switch
Stop a call from being recorded.
Optionally record only the agent.
Deliver a call to up to 12 phones simultaneously.
Deliver a call to one person, if they don’t answer roll over to the next.
Distribute calls evenly among a group of people.
Distribute the call according to the zip code of the caller.
Route calls to the proper department based on the need of the caller.
ANALYTICS & REPORTING
Power filtering, sorting and grouping allow you to view your data the way you want.