Kimoby

633 rue Saint-Joseph Est, bureau 302
Quebec,  QC 
Canada
877-248-0204
877-248-0204
https://www.kimoby.com
  • Booth: 1221N


Leading text messaging solution for dealerships.

Discover a text messaging solution specially tailored for the automotive industry

Kimoby is a communication platform that helps dealerships connect with customers via texting and multimedia messaging. Since 2012, Kimoby has been committed to helping service teams of all sizes automate repetitive communication tasks, and keep focused on the unique needs of every customer. Driven by the need to continuously improve customer convenience, Kimoby also offers a mobile payment solution that enables customers to receive their invoice via text and make payment from their mobile phone.


 Press Releases

  • Kimoby to Expand Sales Channel through Agreement with CDK Global

    QUEBEC CITY, QUEBEC – Jan. 15, 2018 – Kimoby, a provider of web-based communications solutions, today announced that it plans to expand its growth efforts in Canada through a sales channel agreement with CDK Global (Nasdaq: CDK), a leading integrated information technology and digital marketing solutions provider. CDK Global will assist Kimoby with sales of its texting and multimedia messaging solution.

    In 2015, Kimoby joined CDK’s Global Partner Program, the largest third-party partner program in the industry, to benefit from being part of a marketplace of applications and integration choices developed to help automotive dealers succeed.

    “We are excited to be working closely with CDK Global to help Canadian auto dealers achieve more effective communications with their customers by leveraging their preferred communication channel,” said Alex Wojcik, business development lead and co-founder, Kimoby. “We’re proud to offer a comprehensive and user-friendly text messaging platform. Auto dealers nationwide are already using Kimoby to streamline their daily customer communications and gain actionable insights into their customer experience.”

    The Kimoby solution benefits dealerships and their service departments by automating and personalizing a variety of follow-up communications based on the customer activity and work order history. This includes the ability to exchange contextual information in real-time, such as pictures, videos or other multimedia.

    “Our expanded agreement with Kimoby makes it even easier for our dealers in Canada to integrate Kimoby’s texting solution, creating a more efficient way to communicate with their customers,” said Anna Bilow, senior director, operations, CDK Canada. “Cultivating customer relationships to achieve satisfaction and gain loyalty is the key to our dealers’ success. By offering our dealers a way to simplify communications, they can focus on ensuring a memorable experience throughout the customer journey.”

    For more information about how Kimoby’s text messaging platform can help your dealership achieve more with its customer data, please visit https://www.kimoby.com/platform/integrations/cdk-global/

    About CDK Global

    With more than $2 billion in revenues, CDK Global (NASDAQ: CDK) is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries. Focused on enabling end-to-end automotive commerce, CDK Global provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000 retail locations and most automotive manufacturers. CDK solutions automate and integrate all parts of the dealership and buying process from targeted digital advertising and marketing campaigns to the sale, financing, insuring, parts supply, repair and maintenance of vehicles. Visit cdkglobal.com.

    About Kimoby

    Kimoby is a web-based communication platform that helps businesses of all sizes instantly connect with their customers through texting and multimedia messaging. Since 2012, Kimoby has been committed to helping frontline service teams save time to focus on the unique needs of every customer, by automating mundane daily communication tasks, including appointment reminders, confirmations, status updates, and customer satisfaction follow-up. Driven by the need to continuously improve customer convenience, Kimoby offers an integrated mobile payment solution which allows customers to view their invoice, make payment and receive immediate confirmation - all from their mobile phone. Visit kimoby.com.

    Kimoby Media Contact:
    Vincent Leclerc
    Kimoby
    vincent.l@kimoby.com
    CDK Media Contacts:
    Roxanne Pipitone
    CDK Global
    roxanne.pipitone@cdk.com
    Rob Duda
    Peppercomm
    cdk@peppercomm.com

 Products

  • Kimoby text messaging platform
    Communication features built for superior customer experiences....

  • Text conversations

    Drive hundreds of text conversations simultaneously by assigning them across your service team, based on role and availability. Every team member has instant unified access to all customer profiles, ongoing conversations, previous interactions and internal notes; all the context frontline staff need to solve customer inquiries with speed and confidence. When words are not enough, offer your customers rich visual support by exchanging photos, videos and PDF documents, all through text message.

    Automated messages

    Send automated and personalized follow up messages, service reminders, repair approvals, vehicle-ready notifications, and status updates, with consistent professionalism and perfect timing. Automate every repetitive communication task, based on your own workflow rules and the customer information you already have.

    Appointment reminders

    Automatically send text message reminders to which your customers can easily reply to confirm attendance or receive further instructions. Manage all your appointment confirmations, cancellations, and rescheduling in a single user-friendly interface while keeping full visibility into your daily staff workload. Streamline the time-consuming customer callback process and let your frontline service staff focus on delivering a first-class customer experience that makes car maintenance enjoyable and simple.

    Satisfaction tracking

    Automatically send customer feedback requests through text message, after each visit to your dealership. Kimoby analyses open text responses in real time and turns them into visual happiness scores that your team can instantly act on. Be instantly notified of negative feedback comments, spot service issues as they arise and reach out to unhappy customers with speed and professionalism. Make everything perfectly right and close the feedback loop before CSI surveys get sent out by the manufacturer.

    Targeted campaigns

    Build targeted customer groups, and send text message campaigns to them, such as tire storage reminders, safety recall notices, or exclusive seasonal offers. Ignite customer engagement with relevant content, increase business traffic, and boost revenue significantly.

    Kimoby Pay

    Send text notifications of service repair completion along with invoice details and mobile payment form, straight from within ongoing text conversations with customers. Offer them the convenience to pay with their mobile phones before they come to pick up their vehicles and make the end-of-day bottleneck at the cashier a thing of the past. Kimoby Pay keeps your payment operations streamlined and secure. Setting up your account is hassle-free and your existing payment infrastructure remains undisrupted.


 Additional Info

This company does business in International markets.
Yes

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