CARSTAR

440 S Church St
Suite 700
Charlotte,  NC 
United States
704-280-0769
http://www.carstar.com
  • Booth: 7337W


CARSTAR-Independently Owned. Independently Driven.

CARSTAR – a part of the Driven Brands, Inc. family of automotive aftermarket franchise brands – is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with more than 650 locations in 35 states and 10 Canadian provinces. CARSTAR delivers consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee. For additional information: https://www.carstar.com/franchise-opportunities/


 Press Releases

  • New CARSTAR Education and Training Team Supports the Innovative CARSTAR University Learning Platform


    CHARLOTTE
    -- The collision repair industry is always evolving and changing, sometimes faster than store owners and repair professionals can keep up. This year, CARSTAR has elevated its learning platform to help its franchise partners across North America stay up-to-date on the latest vehicle repair technology and procedures.

    Earlier in 2018, CARSTAR completed the buildout of CARSTAR University, a hands-on and online educational program with more than 700 role-based learning modules. Now, there are more than 2,000 franchise partners and staff members enrolled in the program, representing nearly 50 percent of the CARSTAR network.

    To support CARSTAR University, CARSTAR has added an Education and Training team to the corporate family.  The team’s mission is to create and deliver training programs that are immediately applicable, industry leading and positively contribute to CARSTAR owners’ business growth and performance.

    “Before I joined the CARSTAR network I was at an independent facility, and I could have really used CARSTAR University to assist in training new employees while also keeping current employees up-to-date with our always changing industry and insurance company guidelines,” said AJ Pickering of CARSTAR Collision Specialists East & CARSTAR Collision Specialists West. “When you are running a repair center you have enough to worry about throughout the day. It is such a relief to have one spot to access all the knowledge you need at just the click of your finger!”

    The content in CARSTAR University has grown exponentially and the CARSTAR Education and Training team is working to ensure they provide stores with the most up-to-date, industry-relevant training. Some of the newest additions include:

    • CARSTAR EDGE Training: Role-based support to guide franchise partners through EDGE, the proprietary operational platform that drives network performance.
    • Direct Repair Program (DRP) Training: courses built to help coach CARSTAR stores on requirements for specific insurers, as well as tools to encourage best practices.
    • I-CAR Training: collaborating with I-CAR, an international not-for-profit organization dedicated to providing the information, knowledge and skills required to perform complete, safe and quality repairs.
    • OEM Training: sharing original equipment manufacturer (OEM) training tools, guidelines and resources with the CARSTAR network.

    CARSTAR also has invested in its partnerships with industry leaders such as Mike Anderson, founder of Collision Advice, and I-CAR. Collision Advice has provided training webinars exclusive to the CARSTAR network on hot topics such as scheduling, understanding OEM repair procedures and disassembly for repair (DFR).

    “We are certifying our CARSTAR operations and insurance sales teams to deliver I-CAR training to our stores and also have made it mandatory for them to maintain a platinum level certification,” said Dean Fisher, COO for CARSTAR.  “Investing in your team’s education and development is crucial for any successful business and to continue delivering the industry’s highest-quality repairs, we need the highest levels of training.”

    CARSTAR also is working with vendor partners for focused education programs on the CARSTAR standard operating procedures, advanced vehicle repairs such as aluminum and composite materials, new paint technology, pre-and post-scan standards and more.

    "There is so much valuable information on CARSTAR U,” said Karen Bryan of CARSTAR Precision. “You definitely finish each course learning something new each and every time as the team is putting relevant and updated information in a localized place for everyone to access.  I’ve been in this industry 30+ years so yes, you can teach an old dog new tricks!”

    Additional upgrades are coming to CARSTAR University in the coming year, including more online learning modules, regional hands-on training programs and expanded OEM education and certification.

    About CARSTAR

    CARSTAR -- part of the Driven Brands, Inc. family of automotive aftermarket franchise brands -- is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with more than 650 locations in 35 states and 10 Canadian provinces. CARSTAR in the U.S. and CARSTAR in Canada deliver national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee. Through a variety of fundraising initiatives, CARSTAR, its franchisees, partners and employees have raised over $3 million for Cystic Fibrosis Canada, and has made fighting cystic fibrosis its cause, North American wide. For more information visit www.carstar.com and www.carstar.ca and follow us on Facebook and twitter. CARSTAR is actively seeking new franchisees. Interested parties should contact 844-906-9764.

    ###

    Deborah Robinson

    President

    Victory Management Group PR

    312.505.4336

    drobinson@vmg1.com

  • STRATEGIC, TARGETED EXPANSION OFFERS BEST OPTION FOR INDEPENDENT COLLISION SHOPS TO SUCCEED IN TODAY’S COMPETITIVE COLLISION REPAIR INDUSTRY

    CHARLOTTE (December xx, 2018) – CARSTAR, North America’s largest collision repair network of independently owned and operated repair facilities, was the first multi-shop operator to cross the 600-facility milestone when it opened in Sudbury, ON, in July 2018. It quickly then set its sights on accelerating this growth for the United States and Canada through strategic, targeted expansion.

    “As the collision repair industry evolves, the national organizations with strong franchise partners who have the scale and expertise to adapt to advanced repair standards, changing technology and insurance carrier needs will be the ones with the best opportunities for success,” said Michael Macaluso, president of CARSTAR. “We are focused on growing strategically in target markets with excellent franchise partners and providing these franchise partners the operations and marketing support to help them perform and grow with the most trusted brand in the industry.”

    In 2018, CARSTAR added more than 90 stores to its North American network. CARSTAR saw dramatic growth in San Francisco, Southern California, North Carolina, South Carolina and Virginia in the U.S. and across Canada. It expects to end the year with more than 650 locations.

    “CARSTAR continues be the best solution for an independent collision repair shop owner who wants to compete in their local market with insurance relationships, preferred vendor pricing and operational support while retaining their independence,” added Macaluso.  “Backed by the Driven Brands family of 2,500 automotive repair retailers and their powerful resources, we already have the scale and scope to provide the best advantages to our franchise partners.  We continue to be focused solely on our franchise partners to help them grow their businesses.”

    For 2019, CARSTAR forecasts adding 120 locations to its network, with a majority of this growth occurring in key U.S. markets. CARSTAR has an analytical approach to growth based on the Driven Brands proprietary model, which allows them to identify targeted opportunities based on real estate, economic and demographic trends.

    “Across North America, consolidation rates have yet to slow,” said Dave Foster, vice president of development for CARSTAR. “Knowing that the industry is continuing at this pace, having the support of CARSTAR is incredibly powerful in competing against the collision repair chains. We allow franchise partners to independently own and operate their facility, while we aggregate our entire network North America-wide to enable the store owners to leverage that national brand, strong insurance relationships and excellent purchasing power through our vendor partnerships.  We are committed to putting our franchise partners’ profitability as our first priority.”

    For independent collision repair owners, only CARSTAR offers the opportunity to retain their ownerships while benefiting from CARSTAR’s unique portfolio:

    ·        Scale: Thanks to the economy of scale that comes with being a part of the Driven Brands family, CARSTAR is poised to continue delivering unbeatable savings to its network through its valued vendor partners.

    ·        Brand Recognition: As brand recognition is at its highest, across North America, CARSTAR is a name that represents premier collision repair to its valued customers and insurance partners.

    ·        EDGE Performance Platform: The proprietary operational program that provides franchise partners with resources and tools to achieve new levels of KPI performance continues to fuel network profitability and increased customer satisfaction.

    ·        CARSTAR University: In an unmistakably advancing industry, CARSTAR has prioritized training and education providing franchise partners with their own platform to advance their industry knowledge and increase their operational proficiencies.

    ·        Ownership: The CARSTAR family continues to integrate more locally owned and operated business into its network than ever before, allowing franchise partners to continue their legacies within their communities.

    ·        Support: With a Canadian and U.S. head office, and field teams across North America, CARSTAR has the local and national support needed to help repair center owners take their businesses to new heights.

    About CARSTAR

    CARSTAR -- a part of the Driven Brands, Inc. family of automotive aftermarket franchise brands -- is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with nearly 650 locations in 35 states and 10 Canadian provinces. CARSTAR in the U.S. and CARSTAR in Canada deliver national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee. Through a variety of fundraising initiatives, CARSTAR, its franchisees, partners and employees have raised over $3 million for Cystic Fibrosis Canada, and has made fighting cystic fibrosis its cause, North American wide. For more information visit www.carstar.com and www.carstar.ca and follow us on Facebook and twitter. CARSTAR is actively seeking new franchisees. Interested parties should contact 844-906-9764.

    ###

    Deborah Robinson

    President

    Victory Management Group PR

    312.505.4336

    drobinson@vmg1.com


 Products

  • CARSTAR Dealer Partnerships
    CARSTAR offers dynamic partnerships with automobile dealerships that combine the local dealer’s brand name with CARSTAR’s proprietary operating procedures, insurance relationships and training programs for collision repair....

  • As automobile dealerships focus on driving their sales and profitability in the very competitive new and used car market, they are looking for other dealership services to build their business.  The Fixed Operations department, and particularly the collision repair services, represent a great opportunity for improved efficiencies and performance.  But most dealerships don’t have the resources to focus on building insurance business, maintaining the latest repair certifications and training standards, and marketing these services.  That’s where CARSTAR comes in. CARSTAR offers dynamic partnerships with automobile dealerships that combine the local dealer’s brand name with CARSTAR’s proprietary operating procedures, insurance relationships and training programs. This allows CARSTAR to help deliver best-in-class KPI performance and the highest-quality repairs, while the dealership can focus on selling vehicles. Visit CARTAR at the 2019 NADA Show in the West Hall, Booth No. 7337W.  Show attendees interested in learning more about CARSTAR may contact Lauren Schoonover at lschoonover@carstar.com to arrange appointments with the CARSTAR team.


 Additional Info

This company does business in International markets.
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