Dealer-FX

80 Tiverton Court, Suite 500
Markham,  ON 
Canada
877-493-0039
877-493-0039
http://www.dealer-fx.com
  • Booth: 3625S


Dealer-FX | The Best Experience. Period.

The Dealer-FX Team will be at the NADA 2019 Expo in San Francisco, January 25-27, 2019, in booth #3625S to demonstrate the features and benefits of ONE Platform to OEMs and dealers.

Year after year, Dealer-FX delivers the best NADA experience. Period. 

DEALER-FX AT NADA2019
Jan. 24-27, 2019 | San Francisco
Dealer-FX | Booth 3625S

Thinking Forward with Dealer-FX
Dealer-FX’s commitment to think forward about the future of automotive ownership is an essential part of our philosophy. Indeed, “Thinking Forward” about how technology helps power exceptional experiences is what we do and why we’re able to bring effective technology to dealerships such as ONE Platform. That’s technology that enables you to manage every stage of service through mobile applications, data-driven insights, and powerful analytics. It’s also an example of how technology is making customers more satisfied, employees more efficient and dealerships more profitable. That’s Thinking Forward — and as the industry evolves toward a more tech-driven future, Dealer-FX will be there to help support, guide and provide the best technology for dealers across North America.

NADA2019 Workshop: Service Department Effectiveness for the 21st Century 
Join Greg Dryden, Dealer-FX Vice President of Client Optimization, as he illustrates the changing behaviors of consumers and how dealership service departments can optimize their processes to increase their business. Learn more.

Discover What’s New
Visit us at NADA2019 in booth #3625S and meet the team that is driving innovation in the automotive industry.  


 Videos

Dealer-FX Case Study: Bill Korum's Puyallup Nissan

 Press Releases

  • Automaker partners with Dealer-FX to provide dealerships in the U.S. with the technology needed to deliver an exceptional retail experience.

    CYPRESS, Calif., October 24, 2018 – Mitsubishi Motors North America, Inc.(MMNA) recently partnered with Dealer-FX, the leading Customer Experience Management provider for OEMs and their retailers, to launch an all-new digital platform for Mitsubishi dealers entitled MICAR. MICAR is based on Dealer-FX’s ONE platform, which connects all stages of service and gives customers a completely digital and convenient experience.

    The tablet-based system integrates seamlessly with dealer management systems and allows dealerships real-time access to critical data and the most advanced analytics in the industry. MICAR has been rolling out in Mitsubishi dealerships nationwide and MMNA has a goal of enrolling 90 per cent of dealerships on ONE Platform by 2020.

    “Optimizing the customer experience at our dealerships meant upgrading our systems and equipping our dealers with the tools they need to be efficient, informed and connected to consumers,” said Fred Diaz, President and Chief Executive Officer, MMNA. “Dealer-FX has an established track record of transforming how consumers interact with OEMs and their retailers with ONE platform. They were the ideal partner for us when it came time to develop MICAR to improve both customer satisfaction and dealer financial performance.”

    With the MICAR platform, dealership customers get the best digital retail experience possible. Customers can:

    • Utilize convenient mobile and online scheduling, for 24/7 convenience
    • Be greeted by their advisor at their vehicle to conduct a thorough and transparent check-in
    • Maintain ongoing text, phone and email communication during their service visit
    • View Multipoint Inspection results and recommendations on any mobile device
    • Get detailed descriptions of each recommendation (including photos) and easily approve
    • Pay invoices remotely, eliminating the need to wait in line at the cashier, and more

    Dealerships using the MICAR platform have experienced a 12 per cent increase in Customer Satisfaction Index scores and a 51 per cent increase in Customer Pay Sales, as well as numerous efficiency and profitability improvements. MICAR has allowed Mitsubishi to meet the rising bar of customer expectations and ensure they drive away informed, satisfied and eager to maintain their dealership relationship.

    “MICAR helps dealers effectively drive service retention and ensures a connected, transparent and efficient customer experience at Mitsubishi dealerships,” said Gary Kalk, CEO of Dealer-FX. “We’re excited to be partnered with MMNA to further grow their business in the USA.”

    For more information on Mitsubishi Motors, please visit media.mitsubishicars.com. For more information on MICAR please visit: https://www.dealer-fx.com.

    Service Dashboard lets dealerships inform customers exactly where their vehicle is in the service process.  It also enables dealers to consistently meet that expectation. Service dashboard can also send technician recommendations to customers, and handles invoices and receive payments.

    About Mitsubishi Motors North America, Inc. 
    Mitsubishi Motors North America, Inc., (MMNA) is responsible for all research and development, marketing, and sales for Mitsubishi Motors in the United States. MMNA sells sedans and crossovers/SUVs through a network of approximately 360 dealers. MMNA is leading the way in the development of highly efficient, affordably priced new gasoline-powered automobiles while using its industry-leading knowledge in battery electric vehicles to develop future EV and PHEV models. Mitsubishi has been producing cars for over 100 years. For more information, contact the Mitsubishi Motors News Bureau at (888) 560-6672 or visit 
    media.mitsubishicars.com.

    About Mitsubishi Motors Corporation

    Mitsubishi Motors Corporation is a global automobile company based in Tokyo, Japan, which has a competitive edge in SUVs and pickup trucks, electric and plug-in hybrid electric vehicles. Since the Mitsubishi group produced its first car more than a century ago, we have demonstrated an ambitious and often disruptive approach, developing new vehicle genres and pioneering cutting-edge technologies. Deeply rooted in Mitsubishi Motors’ DNA, our brand strategy will appeal to ambitious drivers, willing to challenge conventional wisdom and ready to embrace change. Consistent with this mindset, Mitsubishi Motors introduced its new brand strategy in 2017, expressed in its “Drive your Ambition” tagline – a combination of personal drive and forward attitude, and a reflection of the constant dialogue between the brand and its customers. Today Mitsubishi Motors is committed to continuous investment in innovative new technologies, attractive design and product development, bringing exciting and authentic new vehicles to customers around the world.

    About Dealer-FX

    Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. We are backed by the strength and resources of HGGC, a private equity firm in Palo Alto, CA.

    Our core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

    Dealer-FX is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto. 

  • The partnership ensures tire diagnostic information is provided to all service customers...at check-in. 

    Toronto and Detroit, November 13, 2018 – Dealer-FX, the leading customer experience management provider for automotive OEMs and retailers, has announced the integration of TreadSpec and Groove Glove into the ONE Platform suite of solutions. TreadSpec is a unique VIN-based tire diagnostic system offered by Tire Profiles, the industry-leading provider of tire diagnostic systems.

    “With the integration of TreadSpec and Groove Glove, Dealer-FX ensures that every vehicle receives a complete write-up including tire alignment, tread depth, tire pressure, and rotation diagnostics at check-in,” said Gary Kalk, President and CEO of Dealer-FX. “We are committed to integrating with partners like Tire Profiles who provide the data that drives the best dealer and customer experience at every stage of service.”

    When customers arrive at the dealership, they simply drive over TreadSpec when entering the service drive. TreadSpec will scan their license plate while important tire diagnostic information is automatically populated in Dealer-FX’s Advisor Check-In and Technician Inspection applications. From there, service advisors can have a more informed conversation with the customer regarding the condition of their tires. With TreadSpec and Groove Glove integrated into ONE Platform, it extends its position as the most comprehensive and convenient service department experience solution available.

    “Both TreadSpec and Groove Glove can be easily integrated into a dealer’s current service process and provide convenient tire condition data to predict when tires will need replacement or when the vehicle will need an alignment,” added Tire Profiles CEO, Dave Boyle. “Our partnership with Dealer-FX delivers a demonstrably higher level of convenience and efficiency for both dealers and their customers.”

    About Dealer-FX

    Dealer-FX is transforming how millions of consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

    Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

    Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. 

    About Tire Profiles

    Tire Profiles (TPI) headquartered in Irving, Texas, offers best-in-class drive-over and handheld technology for tire and alignment diagnostic systems, called TreadSpec and Groove Glove. These two tire-measurement diagnostic tools have revolutionized the automotive industry.

    For more information, visit Tire Profiles online at www.tireprofiles.com.

    Dealer-FX Contact:

    Dennis Welsh, Director of Marketing

    (877) 493-0039 x217

    pr@dealer-fx.com

    Tire Profiles Contact:

    Rebecca Larson, Marketing & Communications Manager

    (214) 296-0337

    rlarson@tireprofiles.com

  • Dealer-FX Receives Distinction for the Fifth Consecutive Year

    Toronto, ON, November 27, 2018 — Dealer-FX announced today that it has been named one of the fastest growing companies in North America in Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America.  

    Dealer-FX’s President & CEO, Gary Kalk, credits the strength of its OEM partnerships and a commitment to always thinking forward for the company’s continued revenue growth. "At Dealer-FX, we manage every stage of service and the customer experience with mobile applications, data-driven insights and powerful reporting,” said Kalk. “This is resonating with our OEM partners and their retailers."

    “Congratulations to the Deloitte 2018 Technology Fast 500 winners on this impressive achievement,” said Sandra Shirai, vice chairman, Deloitte LLP, and U.S. technology, media and telecommunications leader. “These companies are innovators who have converted their disruptive ideas into products, services and experiences that can captivate new customers and drive remarkable growth.”

    “Software, which accounts for nearly two of every three companies on the list, continues to produce some of the most exciting technologies of the 21st century, including innovations in artificial intelligence, predictive analytics and robotics,” said Mohana Dissanayake, partner, Deloitte & Touche LLP, and Industry Leader for technology, media and telecommunications, within Deloitte’s audit and assurance practice. “This year’s ranking demonstrates what is likely a national phenomenon, where many companies from all parts of America are transforming the way we do business by combining breakthrough research and development, entrepreneurship and rapid growth.”

    Overall, 2018 Technology Fast 500™ companies achieved revenue growth ranging from 143 per cent to 77,260 per cent from 2014 to 2017, with median growth of 412 per cent.

    About Deloitte’s 2018 Technology Fast 500™

    Deloitte’s Technology Fast 500 provides a ranking of the fastest growing technology, media, telecommunications, life sciences and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2014 to 2017.
     

    In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company's operating revenues. Companies must have base-year operating revenues of at least $50,000 USD, and current-year operating revenues of at least $5 million USD. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.

    About Dealer-FX

    Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management platform uses advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.
     

    Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.
     

    Dealer-FX is the exclusive or preferred service technology provider for FCA, Nissan, Infiniti, Toyota, Lexus, Audi, VW, Mitsubishi and several other OEMs in the US and Canada, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON, and maintains an office in Rochester Hills, MI. For more information please visit, dealer-fx.com.

    The Dealer-FX Team will be at the NADA 2019 Expo in San Francisco, January 25-27, 2019, in booth #3625S to demonstrate the features and benefits of ONE Platform to OEMs and dealers.

    # # #

    PR Contact: Dennis Welsh, Director of Marketing

    Dealer-FX, (877) 493-0039 x217 pr@dealer-fx.com


 Products

  • ONE Platform
    ONE Platform fundamentally improves the customer’s experience through efficiencies in process automation and workforce enablement. It promotes transparency, drives dealership revenue and builds lasting customer relationships.
    ...

  • ONE Platform fundamentally improves the customer’s experience through efficiencies in process automation and workforce enablement. It promotes transparency, drives dealership revenue and builds lasting customer relationships.

    Made up of seven solutions, ONE Platform manages the entire customer lifecycle. It seamlessly integrates with vehicles, vehicle manufacturer systems and most DMS providers. This gives your dealership real-time access to important data and the most advanced performance analytics in the industry.

    ONE Platform’s seven solutions connect customers to dealerships and OEMs, transforming the automotive service process into a digital service experience. 

    As integrated solutions, they ensure that every customer touch point is convenient and professional, providing accurate insights through detailed analytics. They give real-time views of every vehicle and process that keeps managers in control of cycle time, productivity and the entire customer experience.

    Visit the Dealer-FX Team in booth 3625S for a ONE Platform Live Demo. 

  • Service Dashboard
    The Single Source of Truth for Your Service Department...

  • Managing resources efficiently is often the difference between profitability and profit-killing bottlenecks. With Service Dashboard, your team can track every vehicle and process in your department, identify potential issues, and notify everyone in real-time.

    POWERFUL REPORTING

    Service Dashboard collects data generated by the  DMS and every solution within ONE Platform. It then measures and reports the time taken for each step of service, the performance of each employee, and identifies where process bottlenecks regularly occur. It gives you control over dealership workflow, and creates a more consistent process. Service Dashboard also provides real-time internal and external communications tool that keeps everyone on the same page.

  • Customer Connect
    A CRM Built for Dealers...

  • Empower your BDC for both outbound and inbound communications through phone, email and 2-way text to maximize customer convenience and engagement. Enable agents to answer time-sensitive inbound calls with access to real-time vehicle status and customer contact information.

    Leverage your DMS, OEM, and customer service data to present targeted messages to the right customers at the right time. Full reporting capabilities let you measure the effectiveness of every agent, campaign and communication channel.

  • Online & Mobile Scheduler
    Convenient Online & Mobile Service Scheduling...

  • Getting customers into the service lane starts with a simple and convenient approach to scheduling an appointment. With Dealer-FX, you’ll increase online bookings, improve the efficiency of your shop, and integrate with OEM systems.

    CONVENIENT ONLINE SCHEDULING

    Online Scheduler uses robust data to give customers flexibility and transparency during appointment setting — including anticipated costs. It utilizes appointment reminder emails/texts in order to increase service appointment volume and attendance. The Appointment Manager enables dealership service advisors and managers to review and source appointments to easily identify customers, their history and repair requirements — including recalls
  • Appointment Manager
    Appointment Manager Sives Service Advisors a Powerful Dashboard...

  • STREAMLINE YOUR SERVICE PROCESSES
    REMOVE SCHEDULING BOTTLENECKS IN YOUR SERVICE DRIVE

    Appointment Manager enables dealership service advisors and managers to review and source appointments to easily identify customers, their history and repair requirements — including recalls. 

  • Advisor Check-In
    Meet Your Customers on the Service Drive...

  • Engage your customers with the industry’s best tablet-based service lane experience. Quickly identify customer and vehicle, present VIN-driven factory service menus with dealer pricing, and then showcase needs and knowledge with a trust-building walkaround.

    ENGAGE CUSTOMERS IN THE LANE

    Advisors can address outstanding recalls and software flashes, offer service contracts and a wide assortment of tires to customers before arranging loaners and shuttles, all while standing beside their vehicle.
  • Digital MPI
    A Mobile App for Advisors & Customers...

  • Connect your customers with advisors through a mobile application that provides vehicle status updates, OEM recall notifications, service reminders and promotions. Accessing all of your dealerships services through the app will give your customers new ways to stay connected with your dealership.

    CONNECTED COMMUNICATION

    Reduce the amount of time customers spend waiting for an in-person consultation. By staying connected throughout the process, you enable customers to review, approve and authorize the repairs in minutes while they’re on the go.
  • EasyPay
    Mobile Service Payments and Maintenance Roadmaps...

  • Checking out after a service can be the most important part of the entire journey. Done right, it confirms a positive experience and sets the stage for future opportunities. Check-Out offers a trust-building, transparent approach to service costs with the Maintenance Roadmap.

    PAY FOR SERVICE RIGHT ON THE DRIVE

    Get your customers out the door faster with Check-Out integrated with EasyPay. Customers can stay with their vehicle while they pay, and drive right out when they’re done.
  • Connect
    Integrated Marketing & CRM Tools...

  • Customer connections are the lifeline of your business, and effective communication is key to making those connections permanent. Dealer-FX Connect makes it easy to build strong relationships through data-driven and on-target social and digital programs designed to connect with your customers. It’s all about delivering the right message at the right time — via the right communication channel.

    CONSISTENT AND COMPELLING MARKETING

    We understand the importance of creating a consistent message that allows your dealership to be recognized by loyal customers and prospective buyers. We work with you to understand your dealership’s unique positioning and build an effective marketing strategy to engage your audience. We implement this strategy through our multi-channel marketing approach to grow your business and increase revenue.
  • Retain
    Personalized Customer Retention Services...

  • Retaining a customer represents the successful delivery of a great experience. Yet people’s lives are so busy they typically need a nudge or reminder to return, and we make every step of the experience as simple as possible. Servicing a vehicle can be inconvenient, it’s critical to make every step of the experience as simple as possible.

    TOTAL SERVICE MARKETING

    Today, it’s vital to send the right message to the right customer at the right time — using the communication channel they prefer. Few dealerships have the specialized knowledge and tools needed to do this, which is why we offer Total Service Marketing.

 Additional Info

This company does business in International markets.
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