AutoAlert  

114 West 11th street
700
Kansas City,  MO 
United States
833-301-9537
http://www.autoalert.com
  • Booth: 3617S


Knowledge is power. Timing is everything.

AutoAlert is the original disruptor in the automotive software space. Its Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.  

Founded in 2002, AutoAlert quickly became the industry leader in equity-mining, data-mining, and trade-cycle management solutions. AutoAlert’s innovation and unceasing pursuit of a better way for dealerships and OEMs to do business has led to the development of the most agile, effective software solutions in the market.


 Press Releases

  • KANSAS CITY, Mo.Nov. 30, 2018 /PRNewswire/ -- AutoAlert, the creator of automotive's only Customer Experience Management (CXM) platform, has promoted Don Favero to Global Vice President of Sales and Marketing, Beth Donovan to Vice President of Incentives and Communications, and Bob Smythe to Vice President of Field Operations, CEO Mike Dullea announced.

    "These promotions reflect the overall growth and movement of our organization toward more large-scale relationships, which include global initiatives," Dullea said.

    AutoAlert is already involved outside of the United States with manufacturer initiatives that include Ford Motor Company, but these executive promotions within its corporate structure speak to the broader influence of the company globally.

    "Our entire executive team is uniquely and immensely talented, and I want to recognize Don, Beth, and Bob for their critical contributions to AutoAlert's recent achievements and growth," Dullea said. "Don and I have worked together even prior to AutoAlert, and he is one of the most consistently successful leaders I know. He brings innovation and a keen sense for what works to leading our marketing team."

    "Beth has played a key role in our growing success with Ford, and in the development and implementation of our Customer Experience Management platform," Dullea continued. "Bob was instrumental to our partnership with Ford, and to the success that's followed. Both Bob and Beth lead the way in ensuring that all of our dealership partners are getting the absolute best results from our products every day, and I look forward to continuing our work together."

    Since joining AutoAlert in January 2016Don Favero, Executive VP of Sales and Marketing, has overseen the sales team through the company's rapid growth, including this year's partnership with Ford. His efforts were instrumental in bringing more than 1,300 additional Ford dealerships onboard. Favero came to AutoAlert with more than 20 years of leadership experience and had previously run the sales departments at VinSolutions and other software companies.   

    Before joining AutoAlert as Senior Director of Communications in April, Beth Donovan held several senior management positions at Ford Motor Company, where she worked for 30 years. Now as Vice President of Incentives and Communications, Donovan will continue to be a key leader in AlertOptics, an instrumental aspect of the Ford partnership, and other products that help dealerships deliver the industry's best sales and service experience.

    Bob Smythe also held leadership roles at Ford Motor Company, where he worked for more than 36 years, before joining AutoAlert last year. In his previous role of OEM Senior Director – Ford, Smythe was critical to AutoAlert's partnership and growing success with Ford. As Vice President of Field Operations, he will continue to lead teams out in the field to ensure that the CXM platform and all of AutoAlert's products best meet dealership needs.

    About AutoAlert
    AutoAlert is a pioneer in the automotive software space. Its Customer Experience Management (CXM) platform has revolutionized the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.  

    Founded in 2002, AutoAlert quickly became known as a leader in equity-mining, data-mining, and trade-cycle management solutions. AutoAlert's unceasing innovation and pursuit of a better way for dealerships and OEMs to do business has led to the development of the most agile, effective software solutions in the market.

    Visit us at www.autoalert.com.

    Press Contact
    Todd Napier
    AutoAlert
    816-708-7738
    todd.napier@autoalert.com


 Products

  • AlertMiner
    AlertMiner delivers profitable opportunities based on each customer’s likelihood of buying a vehicle today. Personalized, credible offers and our transparent analyzation process give your team the right conversation to close every sale....

  • AlertMiner is the most agile advanced data tool in the industry today. By analyzing shopping behavior and key “vehicle position” indicators of every customer in your database, AlertMiner delivers new possibilities for your customers in the form of credible offers – and new profit potential for your dealership.

    • Upgrade: Customers who can get into a new vehicle keeping their payment about the same.
    • Flex: Customers who can get into a new vehicle keeping their payment about the same, but with flexible terms.
    • Service: Customers who have recently been in your service lane.
    • Pending: Opportunities with upcoming scheduled service appointments.
    • Warranty: Customers who have standard warranties about to expire and no extended coverage.
    • Mileage: Customers who have reached or are nearing their lease mileage allowance.
    • In Market: Customers with a high likelihood of buying within 90 days.
    • Engaged: Customers who are engaging with your website, inventory, emails, or other assets.
    • Contract: Customers with a contract nearing its maturity date.

    The end result? More cars sold, higher gross profits, and improved customer experiences.

  • One-to-One Intelligent Marketing
    One-to-One Intelligent Marketing delivers the personalized, consistent brand experiences that customers demand. This happens through relevant, responsive messages deployed at the right time for a seamless journey and strong relationships....

  • With more of your customers online more of the time, it’s critical that you reach them there with personalized messages. However, it’s also important to reach them offline with messaging consistent to what they see online. And all of this must be done at just the right time.

    One-to-One Intelligent Marketing is the solution.

    Our omnichannel marketing tool delivers consistent messaging across all touchpoints – direct mail, email, Facebook, and p-URL – personalized to every customer. Fed by AlertMiner’s powerful predictive analytics, individual offers are updated daily and released to the customer at just the right time. This efficiency and consistency results in increased sales opportunities and stronger brand loyalty.

  • Pando
    Keep your team connected, informed, and working together with Pando, our dealership communication and collaboration tool. Your customers will notice the difference, too, thanks to faster, improved interactions....

  • Supercharge your dealership with a communication and collaboration tool that streamlines and simplifies all of your team’s goals. Right from their smart phones and desktops, employees can instantly access all of the information they need to complete any task. Advanced messaging facilitates dealership, group, and individual conversations.

    With Pando, the possibilities for a smoother dealership experience for both employees and customers are endless.

    • Create, monitor, and perfect process flows
    • Automate processes
    • Message individuals, set groups, or your entire team
    • Send attachments up to 1 GB (that’s 50x bigger than what you can send through Outlook)
    • Search your inventory by stock number
    • Find customer info by phone number or e-mail address
    • Access customer info and personalized deals quickly

    Give your team the power of instant connection with Pando.

  • Pando HR
    Pando HR brings the efficiency and effectiveness of Pando to your HR practices. It’s easy to keep your focus on your people when you’ve got paperwork and processes covered with Pando HR....

  • Your employees matter to you. Big time. One of the best ways to communicate that is with professional human resources practices.

    The ability to handle employee issues quickly and professionally goes a long way toward creating lasting success at your dealership. From employee onboarding to employee offboarding – and everything in between – having efficient processes in place saves time and money, and sets high standards to inspire the loyalty, trust, and enthusiasm that can increase your retention rates. Pando HR can help.

    • Easy, trackable employee onboarding and offboarding
    • Reduced loss of dealership assets (phones, D-tags, alarm codes, logins, etc.)
    • Total customization for your unique HR needs
    • Reliable, best-in-class customer support

    Create simple processes around your existing HR practices to maximize team efficiency, unity, and satisfaction with Pando HR.

  • Service Lead Managmenet
    Unlock sales in your service drive with Service Lead Management (SLM). Finally, know the right conversation to have with every service customer to see increased sales and obtain high-demand vehicles....

  • SLM gives you 100 percent penetration into your service lane by revealing which customers – whether they’ve purchased from you or not – are in a position to buy today. The “wish list” function alerts you every time a vehicle that your team has determined to be in high demand arrives in the drive.

    • Be notified through Pando as soon as service customers with an opportunity arrive.
    • Easily access the deal they’ll be most receptive to.
    • Know the right conversation to have.
    • Keep your team working together toward the sale.
    • Build customer relationships and brand loyalty.

    Track, evaluate, and modify team success to develop best practices for your specific needs.


 Additional Info

This company does business in International markets.
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