Dealer-FX

Markham,  ON 
Canada
https://www.dealer-fx.com/


Welcome to the Dealer-FX NADA 2022 Booth.

Powerful solutions for every stage of service - backed by the best support in the business. 

Dealer-FX is the leading provider of cloud-based systems that connect dealerships, consumers, OEMs, and third-party systems to help service departments operate efficiently while delivering a better customer experience. By capturing all stages of service in a single end-to-end digital platform, dealerships can significantly improve efficiency, retain more customers, and grow their business.
 

Dealer-FX is the exclusive, or preferred service technology provider for many leading OEMs including FCA, Nissan, Toyota, Lexus, Mitsubishi, GM, Kia, and Hyundai in the US, Canada, and Puerto Rico. Dealer-FX is a division of Snap-on® Incorporated and a member of the Total Shop Solutions family of Snap-on brands.

Snap-on Incorporated is a leading global innovator, manufacturer, and marketer of tools, equipment, diagnostics, repair information, and systems solutions for professional users performing critical tasks. Products are sold through the company's franchisee, company-direct, distributor, and Internet channels. Founded in 1920, Snap-on Incorporated is a $3.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin. www.snapon.com


 Videos

Dealer-FX Dealer Testimonial: Jim Burke Nissan
Dealer-FX Dealer Testimonial: JCDRF of Ontario

 Press Releases

  • Easy access to text messaging with customers and internal conversations for employees, all within ONE Platform

    Dealer-FX, the automotive industry’s leading end-to-end software service solution, today announced the addition of an integrated messaging tool to further enhance its ONE Platform. This innovative solution enables internal collaboration amongst employees, creating efficiency through effective communication. It also provides a better experience for vehicle owners through two-way text conversation.

    Building a healthy fixed operations department requires dealers to provide a great customer experience. Effective communication is a core element of that experience. For customers, text messages are a key contributor to their satisfaction. 98% of text messages are opened, and 95% are read and responded to, within three minutes of being delivered – indicating that text messaging is a must-have for dealerships to improve the effectiveness of customer communication. As service departments strive to improve efficiency throughout every stage of service, it’s also important to equip service personnel with the ability to instantly communicate with each other. With Dealer-FX’s new solution, service teams will be able to engage in one-to-one messaging, group conversations, and Repair Order-specific discussions.

    While several point solutions on the market offer dealers the ability to text with customers, they are typically disconnected from the repair process, creating additional work and often frustration for users. With Dealer-FX, conversations can occur within the platform, eliminating the need for add-on tools. Conversations are also accessible at any stage of service, allowing users to access internal and external messages easily, with no limitation to a specific role or task.

    “Our goal was to develop a best-in-class messaging solution where employees can easily access internal and external conversations, regardless of what they are working on,” said Adam Kraft VP, Product Management at Dealer-FX. “We know there is a strong market demand for consumers to have two-way text conversations with businesses. Our solution helps foster improved relationships between customers and their dealership, while making communication simple and convenient for the customer.”

    The benefits of Dealer-FX’s integrated communication tool include:

    • Fully integrated within Dealer-FX’s ONE Platform
    • Included at no additional cost
    • Requires no external apps to download, manage or update
    • Built for dealers with custom channels for repair orders, customers, or internal conversations
    • Notifications ensure employees see every message
    • Familiar, easy-to-use interface

    “Chat-based communication is very important for our team in terms of communicating between the techs, service writers and anyone else who needs to be involved in a discussion regarding a specific vehicle, ” said Tony Boulos, Service Consultant, McGrath Lexus of Chicago.”It allows us to instantly keep everyone informed.”

    To learn more about ONE Platform by Dealer-FX, visit www.www.dealer-fx.com.

  • Deeper integration provides real-time access to the important vehicle and customer data. 

    Dealer-FX, the provider of the leading and only complete service technology solution built from the ground up, announced today that it has completed a new, enhanced integration with CDK through the Fortellis Automotive Commerce Exchange™ platform.

    The integration will provide improved efficiency for dealers as it will eliminate the need to re-enter data in the CDK DMS.

    “We are excited to partner with Fortellis to enhance our integration with CDK Global,” said Adam Kraft, VP, Product  Management at Dealer-FX. “Deeper integration between Dealer-FX’s ONE Platform and CDK will lead to improved dealership efficiency and better experiences for our users.” 

    ONE Platform from Dealer-FX is an end-to-end digital platform connecting all stages of service. Dealer-FX’s data integration with all leading DMS providers gives users real-time access to the important vehicle and customer data. Details of the integration are now available through the Fortellis Marketplace. 

    “We’re very pleased to offer Dealer-FX’s App on the Fortellis platform to deliver extraordinary innovation to dealers,” said Steven Liu, Vice President, Product Management, CDK Global. “Leveraging the power of the Fortellis marketplace allows Dealer-FX to be part of a growing number of companies creating products that are shaping the future of automotive retail.”

  • This new feature delivers convenience for consumers while driving efficiency for service departments

    Dealer-FX, the provider of the leading and only complete service technology solution built from the ground up, announced today that it has enhanced its ONE Platform with new video capabilities. The addition of Visual MPI provides technicians with the unique ability to record videos of recommended repairs, and automatically apply them to the MPI and repair order.

    Solutions currently available in the market are often abandoned or are rarely used by technicians and service advisors. Video is an important way to help consumers understand what’s happening with their vehicle, but only works if it’s fully integrated into the repair process, designed around the technician’s workflow, and simple for all involved parties to use. Visual MPI uniquely checks all of these boxes and is available as part of Dealer-FX’s end-to-end digital service platform.

    “We hear from our customers that they are frustrated with the solutions that are currently available,” said Adam Kraft, VP, Product Management at Dealer-FX. “Visual MPI was specifically designed around the dealership workflow and integrates into our already very successful digital MPI solution.”

    “As part of our product development process, we closely examine the needs of our users. We knew that a stand-alone app to record video creates more overhead and frustration at the dealership and with consumers,” said Adam Kraft, VP, Product Management at Dealer-FX. “Our solution does not require any applications to be downloaded or videos to be stored on the tech’s personal devices. We automatically carry all repair order details with the video, eliminating additional effort or human error in manual matching. Our approach to video MPI is truly the first of its kind and we’re really excited to share it with our dealers.”

    ONE Platform from Dealer-FX is a cloud-based system that connects dealerships, consumers, OEMs, and third-party systems to help service departments operate efficiently while delivering a better customer experience. By capturing all stages of service in a single end-to-end digital platform, dealerships can significantly improve efficiency, retain more customers, and grow their business.

  • Dealers can now achieve seamless data exchange through this integration.

     

    Toronto, January 13, 2022: Dealer-FX, the automotive industry’s leading end-to-end software service solution for automotive retailers and OEMs, announced today that they now offer certified integration with Tekion’s Automotive Retail Cloud (ARC).

     

    “Achieving certified integration with all leading DMS providers is a priority for Dealer-FX. We’re excited to integrate with Tekion’s ARC,” said Adam Kraft, Vice President, Product Management at Dealer-FX. “This new integration will benefit our dealers by streamlining their service department operations. It will also simplify the scheduling, repair order, and parts specifying processes.” 

     

    The partnership between Dealer-FX and Tekion provides real-time bi-directional integration. The result is a comprehensive experience for both dealership personnel and their customers by achieving:
     

    • Appointment integration

    • Repair order integration

    • Customer DMS search

     

    “We developed our Open APIs to help dealers eliminate the many friction points they encounter while trying to access data among different technology systems,” said Guru Sankararaman, CFO and SVP of Operations at Tekion. “We’re happy to welcome Dealer-FX as Open API partner for service lane technology. We look forward to collaborating in the automotive ecosystem by integrating with other technology providers through our Open API program.”

    Dealer-FX will be exhibiting at the 2022 NADA Show in booth #3413W. They will be demonstrating a number of new enhancements to ONE Platform and launching a groundbreaking new service application. To experience a live demo or to learn more about Dealer-FX, visit them at the NADA show March 11-13, 2022 in Las Vegas,
    NV.

     

    ###


    About Dealer-FX

    Dealer-FX is the leading provider of cloud-based systems that connect dealerships, consumers, OEMs, and third-party systems to help service departments operate efficiently while delivering a better customer experience. By capturing all stages of service in a single end-to-end digital platform, dealerships can significantly improve efficiency, retain more customers, and grow their business.

     

    Dealer-FX is the exclusive, or preferred service technology provider for many leading OEMs including Stellantis, Nissan, Toyota, Lexus, Mitsubishi, GM, Kia, and Hyundai in the US, Canada, and Puerto Rico. Dealer-FX is a division of Snap-on® Incorporated and a member of the Total Shop Solutions family of Snap-on brands.

     

    Snap-on Incorporated is a leading global innovator, manufacturer, and marketer of tools, equipment, diagnostics, repair information, and systems solutions for professional users performing critical tasks. Products are sold through the company's franchisee, company-direct, distributor, and Internet channels. Founded in 1920, Snap-on Incorporated is a $3.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin. www.snapon.com

    Dealer-FX Contact: 

    Dennis Welsh, Director of Marketing
    (877) 493-0039 x216

    pr@dealer-fx.com

    www.dealer-fx.com 

     

    About Tekion

     

    Disrupting a 50-year reliance on aging Dealer Management System platforms, Tekion has challenged the paradigm with the first and fastest cloud-native automotive retail platform, Automotive Retail Cloud (ARC). This transformative dealership software platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers, and consumers. With its highly configurable integration and greater customer engagement capabilities, ARC is simplifying the dealer/consumer relationship and journey. Founded in Silicon Valley, Tekion employs over 1,000 innovators globally. For more information, visit www.tekion.com.

     

    Media Contact: press@tekion.com

 Products

  • ONE Platform
    ONE Platform is a fully-integrated, cloud-based system that connects your dealership, your customers, and third-party systems, to make your service department more efficient and deliver a better customer experience....

  • Dealer-FX Offers Powerful Solutions for Every Stage of Service 

    ONE Platform is a fully-integrated, cloud-based system that connects your dealership, your customers, and third-party systems, to make your service department more efficient and deliver a better customer experience.

    If you’re looking to improve your service processes and make a significant impact to your bottom line, you need one integrated system that can connect all of the data, people, and processes in your service department. You need ONE Platform by Dealer-FX.

    Drive Service Department Efficiency

    Through our industry-leading partnerships and integrations, ONE Platform combines customer and vehicle information into one, simple-to-use solution that provides real-time access to all the data your service team needs.

    How we drive efficiency:

    • Instant messaging between advisors, technicians, and parts

    • MPI approvals for customers via text and email

    • Monitoring progress of every vehicle, at every stage of service

    • Capacity management and scheduling controls

    • Online payments  

    Retention and Profitability

    Throughout every stage of service, ONE Platform helps you provide an exceptional customer experience to fuel your dealership’s growth. Our solutions help you optimize every stage of service to ensure you are efficient and profitable.

    How we create retention and profitability opportunities:

    • Tire integration to support tire estimates and sales

    • Automated follow-up on all declined service work

    • Text and email marketing retention campaigns, leveraging ONE Platform data

    • BDC call management and reporting 

    • Professional and consistent menu recommendations and pricing

    Customer Experience 

    Keeping your customers engaged, respecting their time, and providing a pleasant service experience are critical factors for long-term retention. Dealer-FX has the tools to help you empower and impress your customers.

    How we enhance the experience for your customers:

    • Schedule, check-in, and pay for service conveniently with their mobile device 

    • Consistent menu presentation and pricing across all touchpoints

    • Visibility to technician recommendations and instant approvals

    • Proactive service communication

    • Efficiency improvements that help your service team meet promise times

    Industry-leading Partnerships and Integrations 

    • Certified, bi-directional DMS integrations with all leading DMS providers

    • OEM integrations, including recalls

    • Dealer Tire, allowing for instant access to selection and pricing

    • Online payments through industry-leading payment platforms

    Experience a ONE Platform demo at NADA 2022 in booth #3413W. 


 Additional Info

This company does business in International markets.
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