Service Advisor sales training is commonly overlooked and underfunded as part of the overall health in Fixed Operations. Addressing widespread underperformance and inconsistencies can have huge impacts on your hours and dollars per repair order (RO) and therefore your profit margins.
In addition to being overlooked, dealers often don't have the internal resources (skills or time) to properly train, measure, and easily manage their Service Advisors. Those that do take the time find that after sub-par training concludes, bad habits continue once no one is looking.
Dynatron’s SellSmart solution is a customized, dealer specific, sales training program for your Service Advisors and their managers. Based on athletic behavioral training principles, Dynaton uses a mixture of onsite and offsite training, and continuous data analytics and consulting improvement to drive increased revenue through hours and dollars per RO.