Total Customer Connect

• Home
• Show Specials
• Products
• Additional Info

BDC Services
BDC Cloud Software for your own BDC or use TCCs 3 U.S. owned and operated calls centers.... More Info Less Info




Human touch still is the most effective way to reach out to your customers even in the age of Digital Marketing. Show your customers that you care and allow our professionally trained and USA based call agents to:
• Call your inactive database and recovering your lost souls
• Follow their visits with a CSI call
• Reach out to the customers with an open recalls
• Remind them of their service appointment 
• Back up your BDC to answer the overflow calls to ensure all customers get to a live human being every time and all the time
A BDC without a plan and way to measure success is just overhead. Turn your BDC into a measurable profit center with the aid of the same proprietary software as TCC uses to run its nationwide call centers. With this software:
• Queue call jobs for the BDC 
• Upload custom lists from the OEM
• ​Monitor daily performance of the staff on number of calls made, and results, to ensure success
• Monitor appointments booked vs kept ratio
Also, agents will have easy access to the following:
• Customers service history
• Customers contact history
• Previously declined services

Customer for Life
Keep Your Customers For Life. Marketing communications sent at the right time.... More Info Less Info




For a one-time fee of $4.95 TCC will create personal web pages for each customer to allow them to have access to all necessary information such as: scheduled maintenance, recalls, service history and declined services. 
TCC will also communicate with the customers at the right time and with the right message for at least 18 months after the automobile purchase or as long as your dealership is an active customer. These communications include:
• Event Driven Campaigns: These campaigns are designed to communicate with the customer based on an action taken by the customer.
• Time Sensitive Campaigns: These campaigns are designed to communicate with the customers based on an exact timeline or time lapse.
• Ad-hoc Campaigns: These campaigns are designed to communicate with all or a segment of the customers to invite them to the dealership to increase revenue.

Marketing Services
Digital marketing that is tailored to your needs. Inactive recapture, retention, declined follow up, new customer welcome and much more. Consistent A/B testing is used to maximize your marketing budget.... More Info Less Info



Retention marketing is not “one and done”. It requires  consistent monitoring and A/B testing of different communication types and message contents for  different parts of your database.
You can only move the needle by constantly monitoring  the true effectiveness of each campaign compared to a control group.Retention marketing is not “one and done”. It requires consistent monitoring and A/B testing of differentcommunication types and message contents for different parts of your database.You can only move the needle by constantly monitoring the true effectiveness of each campaign compared to a control group.

Service Connect
Fixed Operations service software.... More Info Less Info



How many screens does your advisor have open at any given time? Does all of the software they use to do their job communicate with one another in real time, including the DMS?* ServiceConnect offers a single point login to a software suite that offers online scheduling, touchless check, service lane write up, OEM menus, recall look up, multipoint inspection, text messaging and bill pay.

This company does business in International markets.