JM&A Group

Deerfield Beach,  FL 
United States
http://www.jmagroup.com


Your Partner for Dealership Growth & Success!

JM&A Group, an F&I leader for 40+ years, serves more than 3,800 dealerships nationwide, providing F&I training and consulting, vehicle protection plans, used vehicle certification programs, prepaid maintenance plans, GAP programs and more. The company has a dedicated sales force of associates who support process implementation for dealer operations and digital sales strategies. Its division National Truck Protection Co. Inc. is the leading vehicle service contract provider in the commercial truck industry and serves customers across a variety of channels throughout the U.S. and Canada. JM&A Group is a division of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates. 


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  • Service increases efficiency and allows dealers to dispatch more deals to top performers

    Implementing centralized virtual F&I is one example of how JM&A Group is working with its dealer partners to use technology to educate consumers, add efficiency, enhance customer satisfaction and increase profitability.

    Data shows that on average, in-store F&I managers only touch 60 deals per month and operate at 46% productivity, or less than half of the time they are at the store.* Virtual F&I can significantly decrease that unapplied labor rate by allowing a single F&I manager to deliver deals across multiple stores at one time. This modification to the dated F&I process also assists dealers in keeping pace with evolving industry trends and consumer preferences.

    “We have found that dealerships that have implemented our centralized Virtual F&I strategy have significantly decreased their unapplied labor rate, while increasing customer satisfaction,” said Jonathan Jordan, director of Retail Strategy for JM&A Group. “Through this process, we are seamlessly allowing our partners to place one of their best F&I managers in the room to close the deal every time. And what’s more, this has caused performance and profitability to go up.”

    JM&A Group began piloting and testing its Virtual F&I process with dealership groups of varying sizes across the country in 2018. Since that time, the company has supported more than 22,000 virtual deals while maintaining profitability per vehicle retailed and selling an increased number of products per deal.

    “For years, the changing demands of automotive customers have propelled dealerships and their service providers to implement faster, more streamlined processes to complete the sales transaction. While Virtual F&I is still very new relative to the industry, many of our dealers have adopted the methodology and achieved tremendous success in this process,” said Jordan.

    One such success story is Hall Automotive, an 18-store dealership group that served as part of the pilot for JM&A Group’s Virtual F&I launch. Today, Hall Automotive has three full-time Virtual F&I personnel at its corporate headquarters who serve all 18 dealerships in the group as needed, delivering real value. The improvement has taken several forms, including increases in F&I PVR, overall F&I gross and the total number of deals completed.

    Through its Virtual F&I process**, JM&A Group delivers:

    • Proven best practices on how to facilitate the F&I transaction using video communication technology, regardless of where the consumer and F&I manager are physically located.
    • A comprehensive Virtual F&I playbook, including process maps, rollout plans, thought tracks, technical requirements, and other resources to support the implementation and management of Virtual F&I at scale.
    • Strategies on how to utilize Virtual F&I to complete more F&I transactions and outperform industry standards.

    To learn more about Virtual F&I, visit us at jmagroup.com.

    *Average based on a survey of more than 1,700 dealerships nationwide.
    **While JM&A Group can assist you with setting up a Virtual F&I process, we cannot provide legal advice regarding state-specific regulatory requirements relating to the online selling process. Please consult your dealer counsel and dealer association for information on your state’s regulatory requirements.

    About JM&A Group
    JM&A Group, a leader in the F&I industry for more than 40 years, serves more than 3,800 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and Courtesy Insurance Company, it provides a variety of products and services such as F&I training and consulting, vehicle protection plans, used vehicle certification programs, prepaid maintenance plans and GAP programs. Additionally, the company has more than 800 associates, including a dedicated sales force of 300+ associates who support process implementation for dealer operations and digital sales strategies. National Truck Protection Co. Inc., a division of JM&A Group, is a leading vehicle service contract provider in the commercial truck industry and serves customers across a variety of channels throughout the U.S. and Canada including OEM, independent dealer groups, aftermarket truck resellers, agencies and direct-to-consumer. For more information about JM&A Group’s products and services, contact us at 1-800-553-7146 or visit us online at www.jmagroup.com.

    JM&A Group is a division of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates, which is headquartered in Deerfield Beach, Florida. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.

    About JM Family Enterprises, Inc.
    JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities. Driven by exceptional performance, current subsidiaries are in the automotive, business services, financial services and franchising. Its family of companies includes: Southeast Toyota Distributors, JM&A Group, World Omni Financial Corp. (dba Southeast Toyota Finance), JM Lexus, Home Franchise Concepts®, Futura Title & Escrow, and Rollease Acmeda. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.

  • JM&A Group’s suite of EV protection products tailored to an electrified future continues to evolve after early triumphs

    JM&A Group continues to evolve and grow its product line for electric vehicle consumers after the initial success of its EV+ Protect™ product line.

    The diverse and full EV+ Protect™ suite is available to all existing and new JM&A Group customers, helping to maximize sales and enhance the customer lifecycle experience for dealers. The line represents an expanded number of products specifically tailored to meet the nuanced needs of electric vehicle owners. Within the first two months of the program, more than 100 dealers have signed up as part of the limited warranty program which offers comprehensive platinum and powertrain defined warranties for pre-owned electrified vehicles – providing protection for up to one year or 12,000 miles.

    “This new portfolio of branded offerings gives our EV customers a full suite of options to protect their vehicles in the way that they see fit,” said Josh Bass, vice president of Innovation at JM&A Group. “One of the main goals of EV+ Protect™ is to give consumers peace of mind. Most EV buyers are selecting an electrified vehicle for the first time and this program is able to provide them with a level of comfort, while helping dealers to convey personalized protection.”

    The EV+ Protect™ suite will continue to evolve as JM&A Group looks to create products that meet the growing and changing needs of EV buyers. The group has taken the next step within this program, turning their focus to better battery health and overall elements unique to electrified vehicle ownership.

    Current protection includes, but is not limited to:

    All-New Pre-Owned Electric Vehicle Limited Warranty

    • Comprehensive platinum and powertrain limited warranty protection options that can be provided with pre-owned EV sales
    • Multi-point vehicle inspection, including analysis for outstanding recalls, full road test, tire and brakes, transmission, and electrical components

    Vehicle Service Contract

    • Mechanical Breakdown protection of the battery and charging system
    • Covered repairs for the electric drive motor, electric power inverter, battery management system, battery thermal system, and electrically driven accessories

    Total Loss Protection (GAP)

    • After a total loss, there may be a “gap” in value between the amount owed and the actual cash value of the vehicle. The Total Loss Protection Plan was created to help consumers bridge that gap for new or used vehicles.

    Maintenance Plan

    • Valuable car care services, such as tire rotation and multi-point inspection, are available for electric vehicles with different mileage intervals: 5,000, 7,500, or 10,000 miles

    Battery Coverage

    • The vehicle service contract and limited warranty products provide mechanical breakdown coverage for EV batteries

    Additionally, EV+ Protect™ customers can select from a national network of more than 6,000 authorized service centers or any licensed repair facility in the U.S. to ensure their electric vehicle is always ready for the road ahead.

    For more information on EV+ Protect™ and the full menu of JM&A Group offerings, visit www.evplusprotect.com.

    About JM&A Group
    JM&A Group, a leader in the F&I industry for more than 40 years, serves more than 3,800 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and Courtesy Insurance Company, it provides a variety of products and services such as F&I training and consulting, vehicle protection plans, used vehicle certification programs, pre-paid maintenance plans and GAP programs. Additionally, the company has more than 800 associates, including a dedicated sales force of 300+ associates who support process implementation for dealer operations and digital sales strategies. National Truck Protection Co. Inc., a division of JM&A Group, is a leading vehicle service contract provider in the commercial truck industry and serves customers across a variety of channels throughout the U.S. and Canada including OEM, independent dealer groups, aftermarket truck resellers, agencies and direct-to-consumer. For more information about JM&A Group’s products and services, call 1-800-553-7146 or visit www.jmagroup.com.

    JM&A Group is a division of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates, which is headquartered in Deerfield Beach, Florida. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.

    About JM Family Enterprises
    JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities. Driven by exceptional performance, current subsidiaries are in the automotive, financial services, franchising and specialty distribution industries. Its family of companies includes: Southeast Toyota Distributors, JM&A Group, World Omni Financial Corp. (dba Southeast Toyota Finance), JM Lexus, Home Franchise Concepts®, Futura Title & Escrow and Rollease Acmeda.  Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.

  • JM&A Group has entered a new relationship with Dynatron Software, the premier provider of automotive fixed operations data analytics software and virtual coaching. Together, the companies will enhance the customer experience and accelerate dealership profitability on the service drive by combining Dynatron’s best-in-class solutions with JM&A Fixed Operations Consulting Division’s customer-centric approach to fixed ops.

    “The goal of this new relationship is to leverage the distinct skill sets, intellectual property and relationships of both organizations to efficiently grow JM&A Fixed Operations Consulting Division and expand the reach of Dynatron’s subscription and services,” said Richard Crooke, assistant vice president of Consulting Solutions, JM&A Group. “We are confident that our dealers will benefit from Dynatron’s data-driven approach to determining perfect repair and maintenance pricing, which will drive both profitability and retention.”

    JM&A Group’s fixed ops consulting is designed to help dealerships boost revenue, optimize processes and set new performance records through an outstanding customer experience. The company already offers tailored hands-on performance consulting, coaching, training and talent management solutions, and assists with process implementation.

    In joining forces with Dynatron, JM&A Group will go one step further, guaranteeing a return on investment for participating dealers, who will receive Dynatron’s software tool and virtual price optimization consulting, combined with JM&A Group’s existing consulting services.

    “Our proven solution combines best-in-class technology and expert coaching to help dealers find fixed operations revenue leaks and identify new revenue opportunities,” said Leigh Silver, Chief Executive Officer, Dynatron. “Their fixed ops consulting compliments our own solutions very well and helps us accelerate our shared goals of making fixed ops departments more profitable and providing a substantial ROI for our clients."

    To learn more about JM&A Group’s products and services, visit jmagroup.com.

    For media inquiries, contact Lauren Fyke with JM&A Group at lauren.fyke@jmagroup.com or Maureen Martin, vice president of Strategic Alliances at Dynatron, at MMartin@dynatronsoftware.com or 972-663-5998.

    About JM&A Group
    JM&A Group, a leader in the F&I industry for more than 40 years, serves more than 3,800 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and Courtesy Insurance Company, it provides a variety of products and services such as F&I training and consulting, vehicle protection plans, used vehicle certification programs, prepaid maintenance plans and GAP programs. Additionally, the company has more than 800 associates, including a dedicated sales force of 300+ associates who support process implementation for dealer operations and digital sales strategies. National Truck Protection Co. Inc., a division of JM&A Group, is a leading vehicle service contract provider in the commercial truck industry and serves customers across a variety of channels throughout the U.S. and Canada including OEM, independent dealer groups, aftermarket truck resellers, agencies and direct-to-consumer. For more information about JM&A Group’s products and services, contact us at 1-800-553-7146 or visit us online at www.jmagroup.com.

    JM&A Group is a division of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates, which is headquartered in Deerfield Beach, Florida. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.

    About JM Family Enterprises, Inc.
    JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities. Driven by exceptional performance, current subsidiaries are in the automotive, business services, financial services and franchising. Its family of companies includes: Southeast Toyota Distributors, JM&A Group, World Omni Financial Corp. (dba Southeast Toyota Finance), JM Lexus, Home Franchise Concepts®, Futura Title & Escrow, and Rollease Acmeda. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.

    About Dynatron Software
    Dynatron Software is the premier provider of automotive fixed operations software and services that drive increased revenue. Our curated 3rd party data and proprietary software identify hidden opportunities to increase revenue. Our expert Coaches help make sense of that data, turning plans into actions - all focused on long term, sustainable results.

  • Companies Announce the Next Phase in Alliance with Expanded Products Tailored to Bolster Dealership Growth and Provide Consumers with Added Peace of Mind

    JM&A Group, one of the largest providers of Finance and Insurance (F&I) products and dealer services in the automotive industry, along with J.D. Power, a global leader in analytics and consumer intelligence, have reinforced their strategic alliance with additional vehicle protection products under the existing umbrella of J.D. Power® Edge.  The collaboration continues to inspire consumers with enhanced trust and confidence, benefiting from the pair's more than 100 years of combined dealer service.

    “JM&A Group’s focus is to accelerate dealership performance and help our customers stay competitive in a truly consumer-centric way,” said Dan Chait, president of JM&A Group. “With the new J.D. Power® Edge products, dealers can drive interest among their customers by seamlessly plugging a trusted brand into their existing F&I process, allowing them to enhance consumer confidence.”

    Already, dealers enrolled in the J.D. Power® Edge Certified Pre-Owned* Program have experienced positive results in their Certified Pre-Owned and F&I performance with top dealers seeing increases in per vehicle retail (PVR) and service contract penetration as compared to other pre-owned vehicles.

    "The addition of J.D. Power® Edge has been able to give our customers an added sense of ease from the moment they leave the dealership, knowing that they’re going to be covered,” says an F&I Manager at Encore Chrysler Dodge Jeep® Ram in Alabama. “A majority of our customers recognize the J.D. Power name, allowing us to give validity to the product suite and help alleviate any concerns they may have.”

    Through this unique alliance, which initially launched in 2021, JM&A Group has been able to pair its proven history of accelerating dealership revenue growth with J.D. Power’s extensive automotive data and expertise. This combination has allowed the duo to collaborate on the jointly branded J.D. Power® Edge products, which are designed to build immediate trust and confidence for car-buyers nationwide.

    The suite of J.D. Power® Edge offerings continues to grow with the addition of Vehicle Service Contracts and Vehicle Protection Products. These protection products allow for both online and in-person transactions to be offered to dealers nationwide.

    Vehicle Service Contracts†

    • Comprehensive platinum and powertrain limited protection options on vehicle’s mechanical and electrical systems
    • Up to 150,000 miles of coverage, depending on vehicle age and mileage
    • Feature alternative transportation coverage, towing coverage, travel breakdown reimbursements, and replacement fluids coverage
    • Can be included in vehicle financing
    • Allow for service at more than 6,000 authorized service centers throughout the U.S. and Canada

    Vehicle Protection Products†

    • Comprehensive protection plans with various levels of coverage designed to fit individual consumer’s needs. Depending on plan level, coverage may include, but is not limited to:
      • Repairs and/or replacements on tires damaged by road hazards
      • Cosmetic wheel damage repairs
      • Dent and interior repairs
      • Windshield repairs and/or replacements
      • Reimbursement for alternative transportation and roadside assistance 

    Looking forward, the two companies plan to offer select F&I training programs and opportunities. Additionally, J.D. Power and JM&A Group will collaborate on analytics projects to better leverage their collective industry insights. To learn more about the alliance, visit https://info.jmagroup.com/jd-power-alliance.

    *J.D. Power® Edge Certified Pre-Owned Program is available in all states except for New York, where it is available as the J.D. Power® Edge Pre-owned Program.
    †J.D. POWER® is a registered service mark of J.D. Power. | J.D. POWER® EDGE is administered by Fidelity Warranty Services, Inc. and operated by the Obligor.

    About J.D. Power
    J.D. Power is a global leader in data and analytics, advisory services and consumer insights. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

    J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business.

    About JM&A Group
    JM&A Group, a leader in the F&I industry for more than 40 years, serves more than 3,800 automotive dealerships nationwide. Comprised of Jim Moran & Associates, Inc. (JM&A), Fidelity Warranty Services, Inc. (FWS), Fidelity Insurance Agency, and Courtesy Insurance Company, it provides a variety of products and services such as F&I training and consulting, vehicle protection plans, used vehicle certification programs, pre-paid maintenance plans and GAP programs. Additionally, the company has more than 800 associates, including a dedicated sales force of 300+ associates who support process implementation for dealer operations and digital sales strategies. National Truck Protection Co. Inc., a division of JM&A Group, is a leading vehicle service contract provider in the commercial truck industry and serves customers across a variety of channels throughout the U.S. and Canada including OEM, independent dealer groups, aftermarket truck resellers, agencies and direct-to-consumer. For more information about JM&A Group’s products and services, call 1-800-553-7146 or visit www.jmagroup.com.

    JM&A Group is a division of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 5,000 associates, which is headquartered in Deerfield Beach, Florida. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.  


 Additional Info

This company does business in international markets.
Yes