• Manages all inbound calls in the Service Center
• Makes sure that every call is answered 24/7
• Schedules, cancels and confirms service appointments
• Can book 100+ appointments, at the same time, all under 2 minutes as well as transfer calls and answers FAQs
• Connects with Service Schedulers and Phone Systems
• Drafts management reports of calls answered, transferred and appointments booked • Provides the fastest natural language processing in the industry