Do service advisors recommend everything your technicians find on inspections? It is easy to ignore report cards and the upsells associated with them. Advanced Service forces the service department to procedurally do the right thing, and helps management measure the entire process. After a customer arrives for service and the advisor has performed the initial walk around inspection, jobs are electronically dispatched to technicians based on skill level and availability. In service bays, technicians have the ability to take pictures with Service Snap, a feature built into Advanced Service allowing repair images to be linked to the RO for more transparency and faster customer approval. When technician recommendations (potential upsells) are added to the report card, they instantly receive to-the-penny pricing from Service Price Guides, and are added to the RO as pending services for the advisor to sell. The customer can then be presented with a full Vehicle Condition Report, including the multipoint inspection and any repair opportunities noted by the technician.
With eApproval, customers can receive details about recommended services electronically so they may approve the work directly from a mobile device. If the customer does not want to perform the services, the jobs can be flagged as "recommended not done" or "done elsewhere". If the work is approved, all parties are instantly notified, and the information is recorded in the system. This allows for follow-up activities to be performed, and for the dealership to maintain an accurate service history for the entire customer lifecycle.
Advanced Service also comes with quarterly coaching and ongoing support to ensure proper utilization to drive results. Available for mobile and desktop.