Dealer-FX  

Markham,  ON 
Canada
http://www.dealer-fx.com
  • Booth: 545C


Dealer-FX | The Best Experience. Period.

Dealer-FX is transforming how automotive retailers manage their service operations and how they interact with consumers. Through advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments while delivering convenience, transparency and trust to consumers. From service scheduling to vehicle write-up, through to delivery, the Dealer-FX ONE Platform helps dealerships increase efficiency, profitability, retention and brand loyalty.

Dealer-FX is the exclusive, or preferred service technology provider for many leading OEMs including FCA, Nissan, Infiniti, Toyota, Lexus, Mitsubishi, Audi, GM, Kia and Hyundai in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON, and is backed by the strength and resources of HGGC.


 Videos

Audi Service Assist powered by Dealer-FX

 Show Specials

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    ONE Vendor. ONE Complete Service Solution.
    ONE GREAT LIMITED-TIME OFFER!
    Visit Dealer-FX in Booth #545C at NADA2020 for an exclusive NADA Special sign-up incentive.

    Receive a COMPLIMENTARY Starter Pack when you sign up for Dealer-FX’s ONE Platform PLUS receive 3 Months No-Charge Digital Marketing when you add on Total Service Marketing.
    COMBINED VALUE OF UP TO $4,500!
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    Complimentary Starter Pack includes:
    • 3 iPads
    • Rugged Protective Cases
    • Wireless Color Printer
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    3-Month No-Charge Digital Marketing:
    When you upgrade ONE Platform to include Total Service Marketing, we will waive 3 months of fees when you sign a one-year agreement.
     
    Offer ends February 17, 2020
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    This special offer is still available if you contact us for a demo by February 17, 2020.
    CONTACT US
    www.dealer-fx.com
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 Press Releases

  • ONE Platform Gives GM Dealers Industry-leading Scheduling and Tablet Service Drive Solution

    Dealer-FX, the leading customer experience management and intelligent delivery platform provider for automotive OEMs and retailers, announced that ONE Platform has been Parts iMR Approved in the Service Lane Tools category. This approval allows GM dealers to purchase Dealer-FX’s ONE Platform and receive co-op reimbursement from GM for their investment.

    By adopting Dealer-FX’s ONE Platform, GM dealerships can deliver the industry’s best digital service experience. The platform is enhanced by integration with 23 leading DMS vendors and GM data integration.

    “It’s clear that General Motors shares our vision for delivering an exceptional dealer service experience and we are delighted to participate in the GM Parts iMR program,” said Dealer-FX President & CEO, Gary Kalk. “With more than 2,500 successful dealer clients, we know ONE Platform will substantially improve dealers’ parts sales, menu and inspection usage, CSI and customer retention while giving its customers the best experience available.”

    ONE Platform from Dealer-FX manages the entire customer lifecycle and consists of the following components: Online SchedulerAppointment ManagerService DashboardAdvisor Check-InTechnician InspectionEasyPayVIN-Specific Maintenance Menu with pricing, plus the Digital MPI and Dealer Messenger mobile applications. GM dealers can also select optional solutions, including Customer Connect and Digital Marketing Programs, designed to connect with and retain service customers.

    Dealer-FX is a GM certified vendor for Service Lane Tools and can be found on GM’s Dealer Vendor Advisor portal, which connects certified vendors with GM Dealers.

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    About Dealer-FX

    Dealer-FX is transforming how consumers interact with automotive brands and their retailers. Our customer experience management and intelligent delivery platform use advanced data analysis and mobile applications to deliver convenience, transparency and trust to consumers, and increased efficiency, profitability, retention and brand loyalty to OEMs and dealers. The company is backed by the strength and resources of HGGC.

    Dealer-FX’s core offering, ONE Platform, is comprised of seven components, which along with the Service Dashboard, manage the entire service experience from initial contact through drive-off and to next visit. It delivers the best dealer service experience. Period.

    Dealer-FX is the exclusive or preferred service technology provider for Mitsubishi, FCA, Nissan, Infiniti, Toyota, Lexus, Audi, GM, Kia, Hyundai and several other OEMs in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON. For more information please visit, dealer-fx.com.

    Contact:
    Dennis Welsh, Director of Marketing
    (877) 493-0039 x216
    pr@dealer-fx.com

  • ONE Platform Will Accelerate the Digital Transformation of Kia Dealers across America.


    Dealer-FX, the leader in digital transformation and customer experience management for automotive retailers and OEMs, today announced that they have been named an approved partner for Kia Motors America’s Service Lane Technology program.  

     

    By adopting Dealer-FX’s ONE Platform, Kia dealerships across the United States can deliver the industry’s best digital service experience for their customers. The platform will be enhanced with the integration of Kia data, third-party technology providers and 23 of the leading DMS providers.

    “This is a great opportunity for Dealer-FX and we are excited to build strong and successful partnerships with Kia dealers,” said Dealer-FX CEO, Bill Lucchini. “With more than 2,500 dealer clients, we know ONE Platform will significantly improve parts sales, CSI scores and customer retention while providing Kia customers with a transparent, digital service experience.”  

    For automotive dealers looking to drive efficiency, growth and retention, Dealer-FX provides cloud-based applications which, when combined, provide an end-to-end solution that streamlines service operations, increases fixed operations profitability and delivers an enhanced customer experience. Leveraging advanced third-party and OEM integrations and AI-driven data, the Dealer-FX ONE Platform significantly improves dealership processes and CSI.

     

    The Dealer-FX Team will be at NADA 2020 in Las Vegas, February 15-17 and invites Kia dealers to experience a demonstration of the power of ONE Platform. 

     

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    About Dealer-FX

    Dealer-FX is transforming how automotive retailers manage their service operations and how they interact with consumers. Through advanced data integrations and mobile technology, Dealer-FX streamlines processes and communication for automotive service departments while delivering convenience, transparency and trust to consumers. From service scheduling to vehicle write-up, through to delivery, the Dealer-FX ONE Platform helps dealerships increase efficiency, profitability, retention and brand loyalty.

     

    Dealer-FX is the exclusive, or preferred service technology provider for many leading OEMs including FCA, Nissan, Infiniti, Toyota, Lexus, Mitsubishi, Audi, GM, Kia and Hyundai in the US, Canada, and Puerto Rico, and has more than 2,500 dealership clients. Dealer-FX is based in Toronto, ON, and is backed by the strength and resources of HGGC.

     


    Dealer-FX Contact: 

    Dennis Welsh, Director of Marketing
    (877) 493-0039 x216

    pr@dealer-fx.com


 Products

  • Advisor Check-In
    Engage your customers with the industry’s best tablet-based service lane experience powered by Dealer-FX....

  • MEET YOUR CUSTOMERS AT THE SERVICE DRIVE
    ACCESS NEEDED DATA TO PROVIDE RIGHT TIME/RIGHT TYPE SERVICE

    Give advisors the information they need, when they need it — even if they’re away from their desks.
    More about Check-In:
    • Stay connected with your team and customers via advanced messaging capability
    • Improve CSI, maintenance penetration, $/RO and service drive efficiency
    • Leverage real-time DMS integration, as well as OEM and previous visit integration
    • Access service history and quickly identify where services have been declined or service visits missed, and generate dealer-recommended services and repairs
  • Appointment Manager
    The Appointment Manager enables dealership service advisors and managers to review and source appointments to easily identify customers, their history and repair requirements — including recalls....

  • STREAMLINE YOUR SERVICE PROCESSES
    REMOVE SCHEDULING BOTTLENECKS IN YOUR SERVICE DRIVE

    Appointment Manager gives advisors a powerful dashboard that includes the status of each appointment for the day.
    More about Appointment Manager:
    • Speed the flow of service by eliminating rush and lull periods
    • Create a simple follow-up process for scheduled and missed appointments
    • Stay organized when managing service leads by tracking special-order parts and repeat customers
  • Dealer Messenger
    Your service staff are not in front of their computers or tablets 100% of the time. The Dealer Messenger App from Dealer-FX can solve that issue....

  • STAY CONNECTED AND ENGAGED
    NEVER MISS A VEHICLE STATUS NOTIFICATION 

    The Dealer Messenger app ensures that they will never miss a vehicle status change which will improve throughput, profits and customer satisfaction.

    More about Dealer Messenger:
    • Proactive, system-generated notifications of vehicle status updates, and incoming messages 
    • Ability to message internally with other dealer users (1:1, Team or Group)  
    • Text with customers – including images and video 
    • Dealership personnel can receive notifications and subscribe to message threads they want to be a part of
  • Digital MPI
    Consumer preferences are evolving, forcing a disruptive transformation in the way dealerships sell and service vehicles. Being able to meet, and even exceed, customer demands will drive customer satisfaction and CSI scores for your dealership....

  • DOUBLE THE SUCCESS OF YOUR MPI RECOMMENDATIONS   
    DIGITAL. CONSISTENT. EXCEPTIONAL.

    Digital MPI lets your Service Advisors visually communicate technician recommendations, safety concerns and price estimates to your customer’s mobile phone.

    More about Digital MPI:
    • Text and email alerts ensure time-sensitive approvals get attention 
    • No more phone tag and long messages 
    • No need to take the vehicle out of the bay while waiting for an approval
    • Less waiting, higher throughput, faster delivery, improved capacity and increased profits 
  • EasyPay
    Get your customers out the door faster with Check-Out integrated with EasyPay. Customers can stay with their vehicle while they pay, and drive right out when they’re done....

  • MOBILE DIGITAL PAYMENTS
    QUICK AND EASY SERVICE CHECK-OUT

    EasyPay lets your customers skip the cashier’s office by giving them payment options on the drive.
    More about EasyPay:
    • Detailed invoicing with line item pricing and partial payment accounting
    • Accept all major credit and debit cards
    • EdgeShield transaction security, utilizing encryption, tokenization and full PCI compliance
  • ONE Platform
    ONE Platform transforms the customer experience to become simple, fast, and frictionless through the entire ownership cycle. It gives your employees the tools they need to satisfy customers while driving higher revenue and profits.
    ...

  • EXPERIENCE THE POWER OF ONE AT NADA 2020

    ONE Platform expertly manages every customer touchpoint and seamlessly integrates with your DMS, giving your dealership real-time access to critical data. It also provides you with the most advanced analytics in the industry.  

    ONE Platform consists of the components: 

    • Online Scheduler 
    • Appointment Manager 
    • Service Dashboard 
    • Advisor Check-In 
    • Dealer Messenger 
    • Technician Inspection 
    • Digital MPI 
    • EasyPay 

    Experience a LIVE Demo of ONE Platform at NADA 2020 and learn how The Power of ONE can drive your dealership's business. 

  • Online Scheduler
    Getting customers into the service lane starts with a simple and convenient approach to scheduling an appointment. With Dealer-FX, you’ll increase online bookings, improve the efficiency of your shop, and integrate with OEM systems.
    ...


  • QUICK, SIMPLE AND CONVENIENT ONLINE SERVICE SCHEDULING
    FOR YOUR CUSTOMERS AND YOUR DEALERSHIP

    Add an online scheduler to your website and into the hands of your customers.
    More about Online Scheduler:
    • Simplify scheduling management with a user-friendly interface that’s easy to use
    • Increase campaign capabilities with an advanced BDC
    • Book service appointments 24/7 with online and BDC scheduling, and based on time slots/dates/advisors availability
    • See VIN-driven factory requirements and dealer recommended service menus
    • Reduce no-shows with appointment confirmation and reminder emails
  • Service Dashboard
    With Service Dashboard, your team can track every vehicle and process in your department, identify potential issues, and notify everyone in real-time....

  • REAL-TIME MONITORING OF YOUR SERVICE DEPARTMENT
    GET A BIRD’S EYE VIEW OF YOUR SERVICE DRIVE

    Service Dashboard gives you control over dealership workflow and creates a more consistent process.
    More about Service Dashboard:
    • View progress of every vehicle at every stage of service
    • Identify potential issues before they become problems
    • Give customers accurate promise times
    • Generate real-time internal and customer-directed status updates
    • Improve capacity utilization, department throughput and employee efficiency
    • Access all applications and manage all internal and customer communications in one place
  • Technician Inspection
    Simplify inspections in order to improve efficiency and customer buy-in. By giving technicians a single interface for thorough inspections and to view customer concerns, you’ll eliminate sloppy, paper-based processes....

  • MULTI-POINT INSPECTIONS SIMPLIFIED
    A SINGLE INTERFACE TO KEEP TECHNICIANS UP TO SPEED

    Give technicians multiple layers of customer data to ensure they have all the information they need to get the job done right, and as quickly as possible.
    More about Inspect:
    • Get easy access to all history, customer concerns and advisor notes by VIN
    • Email and print detailed Electronic Vehicle Inspect Reports
    • Provide estimates that include parts availability
    • Get real-time messaging between advisors, the parts department, and other technicians

 Additional Info

This company does business in International markets.
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