Net Check In reduces wait times with online check-in for Express Lane service. Customers join a virtual queue and wait for service wherever they want…at home, at work, or a coffee shop. A custom white-labeled dealer app provides up-to-the-minute status notifications so customers know exactly when it's time to drive up for their service. Net Check In enables dealers to deliver a superior service experience that improves satisfaction and drives customer loyalty and retention.
Nobody likes to wait in line. Recent industry research shows that 2 of the top 3 frustrations consumers have with auto dealers are related to time spent waiting during a service visit. In fact, wait time is even more important than dealer pricing or failure to provide a loaner vehicle. There is a direct relationship between wait time, customer satisfaction, and the customer's likelihood of returning for their next service visit.
The best investment a dealership can make is providing a great customer experience. Net Check In solves the wait time issue and provides a VIP service experience that keeps the dealership top of mind with customers. Net Check In is a Dealertrack Certified Partner.